- Build relationships with our customers by addressing inquiries, resolving issues, going above and beyond to establish loyalty and consistency.
- Trained, coached, and mentored new sales associates to enhance performance, ensure stability and give future confidence so that our associates can comfortably engage with customers and meet their needs.
- Handle POS
- Generated sales leads and cold called potential customers.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of customer relationships.
- Achieved or exceeded company-defined sales goals.
- Traveled out of site to ensure our customers have their needs met in a timely manner, if needed.
- Close out high value sales in a friendly and efficient manner.
- Making the customer feel comfortable and secure about trusting/shopping at their local Music & Arts.
- Going to help out at other stores when coverage is needed,
- Helped my other associates build sales and finalize them so that we all are able to have a positive experience to share with the customers.
- I feel we have a very local feeling and friendly lessons program, which makes our customers coming in feel all the more special. Our lessons program in Sanford has grown so much in the past two years I have been present at Music & Arts. We have been able to engage with our customers and build such unique and genuine bonds. Seeing our students grow and seeing the parents happy as well, when we do the recitals, its a very nice sight to behold. That is something I am personally very proud of as an associate at Music & Arts.