Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Nickaresha Brown

Roanoke

Summary

5+ years of experience at Cigna as a Provider Data Senior Specialist performing similar job functions and working with Provider data Excellent data entry and data analysis skills with experience in the managed care field Research, maintained and updated provider information in the Cigna database, including but not limited to demographics, contact details, specialties, licensing, and certifications. Entered new provider information into the database accurately and verify the information for accuracy and completeness. Worked with Microsoft Excel daily at Cigna – highly proficient with Excel Excellent computer, typing, and data entry skills

Overview

10
10
years of professional experience

Work History

Provider Data Management Analyst

Aline Staffing Inc.
10.2024 - Current
  • Process the provider’s applications making sure the data is complying with compliance requirements
  • Analyze/research provider data across multiple systems CAQH, PAR Reports, RDM Multi Crosswalk, Portico & SQL Server Reporting System
  • Verified reports using SQL Server Reporting Service
  • Attend weekly meetings to improve credentialing and application process while maintaining systems data
  • Analyzing Payment Index, Pay cases, PVEN, PCEN to ensure proper claim setup
  • Enter new provider information into the database accurately and verify the information for accuracy and completeness.
  • Maintain and update provider information in the database, including but not limited to demographics, contact details, specialties, licensing, and certifications.

Data Analyst (Project)

KForce Staffing Inc.
03.2024 - 06.2024
  • Demonstrated ability to work with cross-functional teams to drive data driven solutions
  • Experience in cleaning and preprocessing data to ensure accuracy and reliability
  • Managed incoming product files from vendors, validating item setup to ensure proper integration into backend systems for seamless front-end scanning at store registers.
  • Identified and corrected mismatched or outdated product numbers, executing data cleanup and SKU reconciliation to prevent scan errors and inventory discrepancies.
  • Cross-checked product attributes such as quantity, cost, and descriptions to maintain data accuracy and alignment across vendor submissions and internal systems.
  • Supported backend configuration of store inventory systems, contributing to accurate item activation and smooth point-of-sale functionality across multiple store locations.

Data Analyst (Project)

Pyramid Consulting Inc.
10.2023 - 01.2024
  • Coordinated real-time fingerprinting and compliance validation for pilot and flight attendant onboarding, ensuring adherence to FAA and TSA regulatory requirements.
  • Monitored and updated personnel records to reflect background check completion and renewal form status, maintaining 100% compliance during onboarding audits.
  • Analyzed and resolved fingerprinting discrepancies by liaising with third-party vendors, identifying root causes and implementing solutions to reduce processing delays.
  • Conducted data quality reviews on biometric submissions and renewal forms, proactively flagging missing or inaccurate data to prevent compliance gaps.
  • Partnered with HR and security teams to streamline onboarding workflows, improving fingerprint processing turnaround times for both onsite and offsite hires.
  • Maintained accurate logs and compliance dashboards, providing leadership with daily reports on onboarding progress, fingerprint status, and outstanding verification issues.

Data Analyst

Pinnacle Group, Inc.
05.2023 - 09.2023
  • Designed and implemented a custom Excel-based tracking system to centralize all client bonds, sureties, payment agreements, and contract data from multiple sources.
  • Conducted gap analysis of existing documentation processes, identifying inefficiencies and converting fragmented data into a structured, audit-ready repository.
  • Created a virtual storehouse to house historical financial and legal agreement data, enhancing transparency and supporting internal audits and external compliance checks.
  • Standardized data input protocols to ensure consistency across bond and surety records, reducing data entry errors and improving long-term reporting accuracy.
  • Automated tracking and renewal reminders using Excel formulas and logic rules, enabling proactive contract management and risk mitigation for financial commitments.
  • Collaborated with finance and legal teams to validate data integrity and ensure system scalability for future project expansions and client portfolios.

HR Generalist-Analyst

Dysis Staffing
08.2022 - 02.2023
  • Managed and monitored onboarding workflows in Workday, tracking completion rates, task status, and candidate progression for 30–90 new hires per quarter, ensuring data accuracy across multiple stages.
  • Analyzed onboarding timelines and SLA metrics to identify bottlenecks, escalating delays and adjusting start dates to align with compliance and operational goals.
  • Developed and maintained structured tracking logs to monitor offer letter responses, background submission rates, and I-9 completions, improving accountability and cycle efficiency.
  • Performed detailed audits of candidate records to validate demographic data, identify data inconsistencies, and proactively correct errors to prevent regulatory fines.
  • Collaborated cross-functionally with recruiters, compliance teams, and background check vendors to optimize onboarding flow and ensure 100% alignment with hiring forecasts.
  • Generated and interpreted weekly onboarding reports to inform SLA meetings, using data trends to drive improvements in communication cadence and candidate conversion.

Human Resource Assistant 3

OBJECTWIN
11.2021 - 05.2022
  • Inbound, outbound calls 30+ managed internal employee inquiries via chat (Service Now), Email (Outlook), and Via Phone.
  • Help employees with system access and troubleshooting.
  • Data entry and updated information in the HRIS System
  • Provide general administrative support to the HR department, via chat, phone, and email.
  • Being the first point of contact for employees regarding HR inquiries and ensuring effective escalation and resolution.
  • Initiated all employee lifecycle activities requested by line managers, employees, and HR Business Partners, such as family medical leave, changes to role or department, etc.
  • Supporting HRBPs and other HR colleagues with ad hoc requests
  • Work on a variety of projects, in addition to your administrative tasks and duties, to ensure all processes run smoothly and efficiently.
  • Supporting the entire HR team with administrative tasks and responsibilities to ensure that all processes run smoothly and efficiently.
  • Assessing processes for operational effectiveness as well as providing operational support to the HR team
  • Updating records; managing, tracking, and processing talent movement and people related actions.
  • Varies Workday transactions: Demographic, Flexible Work arrangements, delegations, retirement, organization transfer.

Provider Data Senior Specialist

Cigna
09.2015 - 06.2021
  • Spearheaded end-to-end provider data lifecycle management, ensuring 99% accuracy across credentialing, onboarding, and termination processes in alignment with regulatory standards.
  • Audited and updated provider records across multiple platforms (e.g., Facets, QNXT, Epic) to ensure data integrity, resulting in a 40% reduction in claim rework and provider complaints.
  • Led cross-functional collaboration with credentialing, claims, and contracting teams to streamline provider setup workflows, reducing processing time by 25%.
  • Developed and implemented quality control checks and SOPs for data entry, resulting in a 100% compliance rate during internal and external audits.
  • Trained and mentored junior staff on provider file maintenance, taxonomy accuracy, NPI validation, and CAQH integration, improving team productivity and data consistency.
  • Partnered with IT and analytics to identify and resolve systemic data issues, enhancing provider directory accuracy and boosting member access satisfaction scores.

Education

Bachelors In Business Management (B.A) -

Texas Woman University
08.2025

Associate of Applied Science (AAS) - undefined

El Centro College Dallas
Dallas, Texas

Skills

  • Data quality assurance
  • Critical thinking
  • Customer service
  • Time management
  • Microsoft Excel
  • Healthcare industry

Section name

  • Experienced Provider Data Specialist with over 7 years of expertise in managing, configuring, and optimizing provider data across large-scale health systems. Proven leadership in training and supervising teams, enhancing data integrity, and improving claims adjudication logic. Adept at cross-functional collaboration, system auditing, and implementing standardized processes for provider records, contracts, and reimbursements. Highly proficient in tools such as SQL Server Reporting Services, Portico, CAQH, and Excel. Known for balancing high-volume workloads with a focus on quality, compliance, and operational efficiency.
  • Maintained and updated provider data including demographics, licensing, specialties, and contact information, ensuring compliance with internal policies and CMS regulations.
  • Assisted in training and mentoring new hires on system navigation, data entry protocols, and compliance workflows.
  • Acted as a go-to escalation point for complex provider data discrepancies and resolution strategies.
  • Regularly collaborated with credentialing and claims departments to support smooth provider onboarding and ensure clean claims submission.
  • Initiated data cleanup projects and participated in internal audits to improve data accuracy and provider selection logic.
  • Maintained consistent achievement of quality, productivity, and timeliness targets in a fast-paced environment.

Timeline

Provider Data Management Analyst

Aline Staffing Inc.
10.2024 - Current

Data Analyst (Project)

KForce Staffing Inc.
03.2024 - 06.2024

Data Analyst (Project)

Pyramid Consulting Inc.
10.2023 - 01.2024

Data Analyst

Pinnacle Group, Inc.
05.2023 - 09.2023

HR Generalist-Analyst

Dysis Staffing
08.2022 - 02.2023

Human Resource Assistant 3

OBJECTWIN
11.2021 - 05.2022

Provider Data Senior Specialist

Cigna
09.2015 - 06.2021

Associate of Applied Science (AAS) - undefined

El Centro College Dallas

Bachelors In Business Management (B.A) -

Texas Woman University

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