Nickasha Allen
Destin,FL
Summary
Enthusiastic and dependable team member with five years of experience in the food service, retail, and hospitality industries. Demonstrates a proven ability to deliver exceptional customer service and ensure guest satisfaction. Recognized for being punctual, reliable, and maintaining a positive, collaborative attitude. Eager to learn and adapt to new procedures and processes, consistently contributing to team success and operational excellence.
Overview
6
6
years of professional experience
Work History
BOH Supervisor
Lulu’s
03.2024 - Current
- Kitchen Operation Management: Oversee kitchen operations, ensuring efficient workflow and high-quality food preparation.
- Staff Management: Supervise and monitor kitchen staff to promote a positive and productive work environment.
- Quality Control: Maintain high standards of food quality and presentation, ensuring consistency and excellence in every dish.
- Team Collaboration: Work closely with front-of-house team to ensure seamless service, timely delivery, and exceptional customer satisfaction.
- Leadership: Develop and demonstrate strong leadership skills to drive team performance and achieve goals.
Barista Cashier
Capriccio Cafe
04.2024 - 12.2024
- Prepared and served specialty coffee and drinks to customers, ensuring quality and presentation.
- Provided exceptional customer service, greeting guests, taking orders, and resolving any issues
- Ensured consistent customer loyalty.
- Balanced cash register.
Crew Member
McDonald's
05.2023 - 09.2023
- Balanced multiple tasks during high-demand hours.
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
Housekeeper
Whitefish Mountain Resort
06.2022 - 09.2023
- Maintained a detailed inventory of all cleaning supplies and equipment, ensuring the efficient use of resources and cost savings
- Operated laundry equipment, such as washing machines, dryers, and ironing machines
- Ensured the safety of guests and staff by adhering to all safety protocols and procedures
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities
Server
Cafe Kandahar
06.2021 - 09.2023
- Greeted and served customers: Provided exceptional customer service, taking orders and serving food and beverages.
- Managed tables: Ensured timely delivery, refilled drinks, and attended to customers' needs.
- Handled transactions: Processed payments, handled cash and credit transactions accurately.
- Maintained cleanliness: Ensured tables, floors, and service areas were clean and organized.
- Worked with team: Collaborated with kitchen staff, bartenders, and other servers to provide seamless service.
Front Desk/Cashier at Whitefish Village Market
Whitefish Mountain Resort
06.2022 - 05.2023
- Handled check-in (room assignments) and checkout processes efficiently, including payment processing and resolving billing discrepancies.
- Collaborated with front-of-house staff to ensure customer satisfaction and high-quality dining experience.
- Handled guest complaints, concerns, and issues professionally and courteously
- Generate reports on guest arrivals, departures, and room occupancy as required.
- Reported security concerns, incidents, maintenance, or repair issues to relevant departments.
Customer Service Representative Agent
Ibex Global
07.2019 - 05.2022
- Enhanced customer satisfaction.
- Promoted cross-functional initiatives.
- Customized solutions for customers.
- Monitored competition's customer service strategies.
- Authored knowledge base articles.
Education
Bachelor of Science - Customs processes freight forwarding and immigration
Caribbean Maritime University
Kingston, Kingston Parish01.2023
High School - undefined
Jose Marti Technical High School
Spanish Town, St. Catherine Parish01.2019
Skills
- Customer service excellence
- Conflict management and resolution
- Strong multitasking and attention to detail
- Effective teamwork and collaboration
- Manage time effectively
Timeline
Barista Cashier
Capriccio Cafe
04.2024 - 12.2024
BOH Supervisor
Lulu’s
03.2024 - Current
Crew Member
McDonald's
05.2023 - 09.2023
Housekeeper
Whitefish Mountain Resort
06.2022 - 09.2023
Front Desk/Cashier at Whitefish Village Market
Whitefish Mountain Resort
06.2022 - 05.2023
Server
Cafe Kandahar
06.2021 - 09.2023
Customer Service Representative Agent
Ibex Global
07.2019 - 05.2022
Bachelor of Science - Customs processes freight forwarding and immigration
Caribbean Maritime University
High School - undefined
Jose Marti Technical High School
Similar Profiles
Kathy Taylor EthelKathy Taylor Ethel
Administrator at Lulu’s Adult/ Child Day FacilityAdministrator at Lulu’s Adult/ Child Day Facility
Laura AyalaLaura Ayala
Server at Lulu’s Café & CocktailsServer at Lulu’s Café & Cocktails
Carolyn PattersonCarolyn Patterson
Store Operations at Lulu’s Bridal BoutiqueStore Operations at Lulu’s Bridal Boutique
SERGEY RABIKAUSERGEY RABIKAU
Personal Banker at Wells Fargo, NAPersonal Banker at Wells Fargo, NA
Michael CampbelMichael Campbel
Owner at Mike’s Bail BondsOwner at Mike’s Bail Bonds