Nickasha Allen
Destin,FL
Summary
Enthusiastic and dependable team member with five years of experience in the food service, retail, and hospitality industries. Demonstrates a proven ability to deliver exceptional customer service and ensure guest satisfaction. Recognized for being punctual, reliable, and maintaining a positive, collaborative attitude. Eager to learn and adapt to new procedures and processes, consistently contributing to team success and operational excellence.
Overview
6
6
years of professional experience
Work History
BOH Supervisor
Lulu’s
Destin, FL
03.2024 - Current
- Kitchen Operation Management: Oversee kitchen operations, ensuring efficient workflow and high-quality food preparation.
- Staff Management: Supervise and monitor kitchen staff to promote a positive and productive work environment.
- Quality Control: Maintain high standards of food quality and presentation, ensuring consistency and excellence in every dish.
- Team Collaboration: Work closely with front-of-house team to ensure seamless service, timely delivery, and exceptional customer satisfaction.
- Leadership: Develop and demonstrate strong leadership skills to drive team performance and achieve goals.
Barista Cashier
Capriccio Cafe
Destin, FL
04.2024 - 12.2024
- Prepared and served specialty coffee and drinks to customers, ensuring quality and presentation.
- Provided exceptional customer service, greeting guests, taking orders, and resolving any issues
- Ensured consistent customer loyalty.
- Balanced cash register.
Crew Member
McDonald's
Whitefish, MT
05.2023 - 09.2023
- Balanced multiple tasks during high-demand hours.
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
Housekeeper
Whitefish Mountain Resort
Whitefish, MT
06.2022 - 09.2023
- Maintained a detailed inventory of all cleaning supplies and equipment, ensuring the efficient use of resources and cost savings
- Operated laundry equipment, such as washing machines, dryers, and ironing machines
- Ensured the safety of guests and staff by adhering to all safety protocols and procedures
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities
Server
Cafe Kandahar
Whitefish, MT
06.2021 - 09.2023
- Greeted and served customers: Provided exceptional customer service, taking orders and serving food and beverages.
- Managed tables: Ensured timely delivery, refilled drinks, and attended to customers' needs.
- Handled transactions: Processed payments, handled cash and credit transactions accurately.
- Maintained cleanliness: Ensured tables, floors, and service areas were clean and organized.
- Worked with team: Collaborated with kitchen staff, bartenders, and other servers to provide seamless service.
Front Desk/Cashier at Whitefish Village Market
Whitefish Mountain Resort
Whitefish, MT
06.2022 - 05.2023
- Handled check-in (room assignments) and checkout processes efficiently, including payment processing and resolving billing discrepancies.
- Collaborated with front-of-house staff to ensure customer satisfaction and high-quality dining experience.
- Handled guest complaints, concerns, and issues professionally and courteously
- Generate reports on guest arrivals, departures, and room occupancy as required.
- Reported security concerns, incidents, maintenance, or repair issues to relevant departments.
Customer Service Representative Agent
Ibex Global
Kingston, Jamaica
07.2019 - 05.2022
- Enhanced customer satisfaction.
- Promoted cross-functional initiatives.
- Customized solutions for customers.
- Monitored competition's customer service strategies.
- Authored knowledge base articles.
Education
Bachelor of Science - Customs processes freight forwarding and immigration
Caribbean Maritime University
Kingston, Kingston Parish01.2023
High School - undefined
Jose Marti Technical High School
Spanish Town, St. Catherine Parish01.2019
Skills
- Customer service excellence
- Conflict management and resolution
- Strong multitasking and attention to detail
- Effective teamwork and collaboration
- Manage time effectively
Timeline
Barista Cashier
Capriccio Cafe
04.2024 - 12.2024
BOH Supervisor
Lulu’s
03.2024 - Current
Crew Member
McDonald's
05.2023 - 09.2023
Housekeeper
Whitefish Mountain Resort
06.2022 - 09.2023
Front Desk/Cashier at Whitefish Village Market
Whitefish Mountain Resort
06.2022 - 05.2023
Server
Cafe Kandahar
06.2021 - 09.2023
Customer Service Representative Agent
Ibex Global
07.2019 - 05.2022
Bachelor of Science - Customs processes freight forwarding and immigration
Caribbean Maritime University
High School - undefined
Jose Marti Technical High School