Nickayla Redwood
Lithonia,GA
Summary
Experienced customer service professional with 8+ years of industry knowledge seeking to enhance and expand skill set. Adept at managing high-volume inquiries and providing tailored solutions to meet diverse needs. Ready to contribute expertise and passion for customer satisfaction to a dynamic team in pursuit of excellence.
Overview
7
7
years of professional experience
Work History
Bartender
Humidor Cigar Bar & Lounge
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Fraud Analyst
Walmart
09.2022 - 04.2024
- Perform consistent data analysis of incoming purchases while seeking out fraudulent purchase patterns and eliminating risks to the company and our customer base.
Front Desk Representative/ Administrative Assistant
Jackson Square Apartments
04.2019 - 10.2021
- Administrative assistant who is responsible for helping clients gain access to apartments and gym areas, schedule Clients for apartment viewing and going an extra mile to make sure they are satisfied
- Collecting demographical and financial history information for accurate input of applications
- Provide clients with updates that include potential move in dates, missing paperwork that is required
- Being on time to department meetings and offering helpful feedback
- Assisting with the development of stat
- Coordinating visits, did administrative duties including opening and closing, maintain order within the office
Customer Service Representative
Lowe's Home Improvement
01.2018 - 05.2019
- At this job I interacted directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual
- I am well-versed in the Lowes point of sale computer system
- Adept at rapidly processing customer returns assisting customers in finding the products they need and working with department managers to get returned products either back to the manufacturers or back on the sales floor.
Education
Associate in Radiology Technology -
Georgia State University
Atlanta, GA08.2024
High School Diploma -
South Gwinnett High School
Snellville, GA05.2017
Skills
- Customer Service (8 years)
- Microsoft Office (4 years)
- Microsoft Word (6 years)
- Excel (4 years)
- Data Entry (5 years)
- POS
- Fast learner
- Microsoft Outlook
- Presentation Skills
- Liquor, beer, and wine knowledge
- Strong multitasking
- Team player attitude
Timeline
Bartender
Humidor Cigar Bar & Lounge
09.2022 - Current
Fraud Analyst
Walmart
09.2022 - 04.2024
Front Desk Representative/ Administrative Assistant
Jackson Square Apartments
04.2019 - 10.2021
Customer Service Representative
Lowe's Home Improvement
01.2018 - 05.2019
Associate in Radiology Technology -
Georgia State University
High School Diploma -
South Gwinnett High School
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