Summary
Overview
Work History
Education
Skills
Timeline
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Nick Beam

Semmes,AL

Summary

Accomplished customer service and sales professional with over 16 years of experience in the sales, automotive repair, and project management sectors. Proven ability to resolve complex technical challenges while enhancing customer satisfaction and operational efficiency. Adept at negotiating solutions and providing technical support to diverse stakeholders, ensuring a customer-centric approach in all interactions.

Overview

15
15
years of professional experience

Work History

Co-Founder

The Frenchmen
10.2024 - 01.2025
  • Increased brand visibility by implementing innovative marketing strategies, resulting in a significant rise in customer engagement and product awareness.
  • Enhanced operational efficiency by developing strategic planning initiatives that aligned company goals with market opportunities, fostering organizational growth.
  • Boosted customer satisfaction by acting as the principal liaison between staff and customers, optimizing communication channels for effective support.

Owner

Etch & Pour, LLC
06.2020 - 01.2025
  • Improved customer engagement by streamlining inventory management systems, ensuring product availability and operational efficiency.
  • Increased sales by designing bespoke signs and artwork tailored to client specifications, resulting in repeat business and referrals.
  • Enhanced brand awareness by coordinating local events and social media campaigns, cultivating a loyal customer base and strong community ties.
  • Managed day-to-day business operations.

Installer

Estes Heating and Air
01.2014 - 02.2019
  • Achieved 100% customer satisfaction by leading HVAC system installations, ensuring compliance with engineering specifications and client requirements.
  • Reduced repeat service requests by swiftly identifying and resolving technical issues during service calls, leveraging advanced troubleshooting techniques.
  • Maintained comprehensive service documentation, ensuring compliance with industry standards and facilitating effective knowledge management.

Supervisor

Like New, LLC
09.2009 - 01.2014
  • Increased customer satisfaction metrics by implementing best practices for resolving inquiries and issues swiftly, leading to improved retention rates.
  • Enhanced team performance by developing and executing training programs focused on customer interaction skills, reducing complaint escalations.
  • Boosted brand visibility through targeted local advertising campaigns, resulting in increased market penetration and sales revenue.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve the performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Education

Certificate of Technical Studies - HVAC

Remington College
Mobile, AL
01-2020

Skills

  • Customer Service Excellence
  • Technical Troubleshooting
  • Customer relations
  • Effective Communication
  • Negotiation Skills
  • Project Management
  • Inventory Control
  • Team Leadership
  • Time Management
  • Conflict Resolution
  • Business development

Timeline

Co-Founder

The Frenchmen
10.2024 - 01.2025

Owner

Etch & Pour, LLC
06.2020 - 01.2025

Installer

Estes Heating and Air
01.2014 - 02.2019

Supervisor

Like New, LLC
09.2009 - 01.2014

Certificate of Technical Studies - HVAC

Remington College

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Nick Beam