NICK CAMPBELL
Scrum Master
Summary
Adept Scrum Master with a proven track record at Corewell Health, enhancing team velocity by 46.4% YoY through Agile Framework Expertise and robust stakeholder relations. Spearheaded major integrations and process improvements, demonstrating exceptional project management and communication skills.
Overview
8
8
years of professional experience
6
6
Certification
Work History
Scrum Master
Corewell Health
12.2022 - Current
- Lead and facilitate all agile ceremonies for multiple teams, including sprint and program increment planning to ensure the development of achievable plans that lead to consistent and predictable value delivery aligned with organizational objectives
- Use critical thinking and analysis to proactively identify and address obstacles to work progress and procedural bottlenecks, streamlining workflows to enhance team productivity
- Coach teams on agile methodologies and best practices to build a highly-effective and mature team rooted in self-organization and value delivery
- Collaborate with stakeholders, scrum masters, and release train engineers within and outside of my agile release train to coordinate dependencies, risks, organizational priorities, and define project requirements
- Empower and inspire team members by fostering a culture of relentless improvement and innovation, catalyzing them to leverage their expertise and autonomy to identify, evaluate, and implement process improvement strategies
- Create strategy and method to monitor cross-team dependencies and upcoming plans to proactively identify capacity constraints, increasing team delivery predictability
- Develop and deliver Scaled Agile Framework (SAFe) training program to foster organizational understanding and alignment of the company's implementation practices
- Champion organization-wide cultural improvements by fostering regular discussions to identify opportunities to increase team member engagement and morale
- Coordinated and executed successful integration of team members from a recent merger into cross-functional teams and aligned goals, ensuring seamless transition while maintaining productivity and morale
- Led and facilitated regular meetings with business stakeholders to identify, prioritize, and address high-impact issues arising from the system-wide integration of three instances of the same software, ensuring visibility, timely resolution, and alignment
- 46.4% increase in the amount of work value delivered (team velocity) YoY
- 52.1% increase in the number of team and business goals achieved YoY
Scrum Master
Penn Interactive - Barstool Sportsbook & Casino
06.2022 - 12.2022
- Facilitated and led all agile ceremonies for multiple teams, ensuring adherence to established ways of working and the creation of effective plans to maximize consistency and predictability of project delivery
- Anticipated and resolved impediments that hindered work progress and process inefficiencies, optimizing workflows to boost team productivity
- Cultivated and maintained strong stakeholder relationships through consistent transparent communication of team progress toward goals, ensuring alignment and buy-in, driving successful outcomes
- 47.6% increase in the amount of work value delivered (team velocity) YoY
- 26.7% increase in the number of team and business goals achieved YoY
Scrum Master
Open Dealer Exchange
04.2021 - 06.2022
- Led and facilitated all agile team ceremonies for 3 distributed teams, driving team collaboration, ensuring clear objectives, and fostering a culture of relentless improvement
- Developed and executed strategies to successfully transition teams from traditional frameworks to Agile methodologies, driving organizational alignment across teams and processes
- Monitored and assessed team performance, growth and maturity, tracked sprint progress, and addressed any deviations from the sprint goal
- Effectively managed stakeholder relationships by communicating team progress toward objectives, ensuring alignment, addressing concerns, and fostering strong collaboration to drive successful project delivery
- 20.5% increase in the amount of work value delivered (team velocity) YoY
- 15.8% increase in the number of team and business goals achieved YoY
Visitor Services Manager
Oakland University
08.2018 - 04.2021
- Led a dynamic team of 370+ individuals, guiding and supervising their daily activities, fostering a collaborative work environment, and ensuring alignment with organizational goals and objectives
- Onboarded 135+ staff members and volunteers, facilitating their seamless integration into the organization and ensuring a positive and productive transition into their roles
- Spearheaded process improvement initiatives for various teams and perennial projects from creation to execution
- Managed the recording, tracking, and upkeep of multiple budgets and performance metrics
Correspondent Underwriter
Towne Mortgage Company
09.2017 - 07.2018
- Reviewed and analyzed financial applications and supporting documentation to assess eligibility and risk
- Provided training and mentorship to both new hires and seasoned employees
- Recognized as the company's top Correspondent Underwriter for 2 consecutive quarters
- 98.3% decrease in error rate
- 133.3% increase in the number of loans processed and delivered YoY
Education
Master of Arts -
University of Leicester
Bachelor of Science -
Central Michigan University
Skills
- Project Management
- Agile Framework Expertise
- Team Development
- Stakeholder Relations
- Process improvement
- Communication & Collaboration
- Effective Conflict Management
- Coaching & Mentoring
- Risk Management
- Requirements gathering
Certification
- SAFe Advanced ScrumMaster (SASM), Scaled Agile
- Advanced Certified ScrumMaster (A-CSM), Scrum Alliance
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- Certified Agile Leadership Essentials (CAL-E), Scrum Alliance
- Certified Agile Leadership for Organizations (CAL-O), Scrum Alliance
- Certified Agile Leadership for Teams (CAL-T), Scrum Alliance
Volunteer Experience
- Developed and authored organizational training program
- Emcee and assist annual telethon fundraiser for local non-profit museum
- Committee member for local non-profit museum
- Board member for statewide young professionals organization (Michigan Emerging Museum Professionals)
- Member of board of directors for NEXT Professional Network
Technology
- Microsoft Office
- Jira
- Azure DevOps
- Miro
- Mural
- ServiceNow
- Confluence
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scrum Master
Corewell Health
12.2022 - Current
Scrum Master
Penn Interactive - Barstool Sportsbook & Casino
06.2022 - 12.2022
Scrum Master
Open Dealer Exchange
04.2021 - 06.2022
Visitor Services Manager
Oakland University
08.2018 - 04.2021
Correspondent Underwriter
Towne Mortgage Company
09.2017 - 07.2018
Master of Arts -
University of Leicester
Bachelor of Science -
Central Michigan University
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