Addison Patton
Evansville,IN
Summary
Proven track record of enhancing customer loyalty and streamlining operations at Texas Road House, showcasing strong multitasking and excellent communication skills. Adept at fostering team efficiency and improving service quality, evidenced by training new employees and increasing sales through effective suggestively selling techniques.
Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering [Number] years of experience taking food and beverage orders in-person and over telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition.
Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
To-Go Server
Texas Road House
02.2024 - 07.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
Registered Behavior Technician
Little Star ABA Therapy
09.2023 - 12.2023
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Learned specialized behavior approaches to implement behavioral strategies.
- Worked as part of collaborative team to address changing needs of children and families.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
Server
Wasabi
04.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Phlebotomist
Owensboro Health Regional Hospital
06.2021 - 04.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reviewed patient records for accuracy and completeness.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
High School Diploma -
Daviess County High School
Owensboro, KY05.2020
Skills
- Strong multitasking
- Quick Learner
- Sense of urgency
- Adaptable mindset
- Memory retention
- Phone Etiquette
- Salesmanship
- Efficient Packaging
- Goal-Oriented
- Flexibility
- Detail Oriented
- Money Handling
- Menu Memorization
- High-volume dining
- Payment Processing
- Bill computation
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Active Listening
- Organizational Skills
- Excellent Communication
- Applied Behavior Analysis
- Social Skills Development
- Discrete Trial Training
- Token Economy Systems
- Reinforcement Procedures
- Natural Environment Training
- Collaboration with Professionals
- Prompting Strategies
- Behavior Intervention Plans
- Self-Management Strategies
- Behavior Modification Techniques
- Error Correction Techniques
- Incidental Teaching
- Group Instruction
- Activity Schedules
- Verbal behavior training
- Augmentative Communication Devices
- Functional Behavior Assessment
- Direct Instruction
- Peer-Mediated Instruction
- HIPAA Requirements
- Critical Thinking
- Crisis Management
- Registered Behavior Technician (RBT)
- Clinical Documentation
- Rapport Building
Certification
- RBT - Registered Behavior Technician
Timeline
To-Go Server
Texas Road House
02.2024 - 07.2024
Registered Behavior Technician
Little Star ABA Therapy
09.2023 - 12.2023
Server
Wasabi
04.2022 - 09.2023
Phlebotomist
Owensboro Health Regional Hospital
06.2021 - 04.2022
High School Diploma -
Daviess County High School