NICKEISHA RICHARDS
Jamaica,USA
Summary
Dynamic Import Coordinator with extensive expertise in international logistics and shipment optimization, developed through tenures at DB Schenker, PHSE USA, and Albatrans Inc. Proven success in managing high-volume operations while ensuring precise documentation processing and fostering seamless communication among internal teams and external partners. Recognized for exceptional interpersonal skills and a strong commitment to enhancing customer support, with a demonstrated track record of driving operational workflow improvements and efficiency. Passionate about leveraging industry knowledge to contribute to organizational success in fast-paced environments.
Overview
5
5
years of professional experience
Education
B.Sc. - Guidance and Counseling, Educational Psychology, Developmental Psychology, Violence Intervention, Career Planning, Social Psychology
Northern Caribbean University
08.2016
Work History
Wine and Spirits Coordinator
Albatrans Inc
01.2025 - 06.2025
- Communicate with distributors and suppliers to place orders and maintain positive relationships.
- Coordinate container bookings, sailing schedules, and cargo cut-off dates with carriers and freight forwarders.
- Ensure accurate documentation and timely communication of shipment status to internal teams and clients.
- Address delays, issues, or exceptions proactively and provide timely updates to stakeholders.
- Work closely with procurement, sales, and customer service teams to ensure smooth end-to-end logistics.
Import Coordinator
PHSE USA
01.2025 - 06.2025
- Prepare and review import documents (bills of lading, invoices)
- Ensure compliance with customs regulations and international trade laws.
- Work with customs brokers to clear shipments efficiently.
- Identify and resolve import-related issues such as customs holds or shipment discrepancies.
- Improve import processes to reduce costs and enhance efficiency.
Client Consultant 1
Flagstar Bank
08.2024 - 12.2024
- Act as the primary point of contact for clients and address their queries or concerns in a timely manner.
- Stay updated on market trends, new products, and services to offer the most relevant advice to clients.
- Meet sales targets and key performance indicators (KPIs) set by the bank for product sales and service utilization.
- Provide high-quality customer service by assisting clients with account-related issues, either by addressing the issue personally or escalating it to the appropriate department.
Import Coordinator
DBSchenker
04.2022 - 05.2024
- Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents
- Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements
- Scheduled and booked transportation for 100 shipments per week
- Monitored shipments throughout transit, providing updates to stakeholders as necessary.
OFFICE GENERAL
Randstad
09.2021 - 03.2022
- Documented and routed business correspondence to manage office paperwork
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Input accurate account data to efficiently update company database and maintain detailed records
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Monitored incoming emails and correspondence and responded appropriately.
- Updated records in the database accurately according to established protocols.
TRUSTED ADVISOR
Ashley's Homestore
06.2021 - 08.2021
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Assessed client risk tolerance to determine appropriate products and services
- Formulated and actualized strategic financial plans across client investment portfolios
- Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability
CUSTOMER SERVICE REPRESENTATIVE
RUI Management Services
08.2020 - 02.2021
- Answer incoming customer calls regarding billing issues and processing payments to restore services
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
Skills
- Computer skills
- People skills
- Document editing
- Professional and mature
- Scheduling and calendar management
- Database entry
- Team collaboration
- Well-Trained in ProCars
- Shipment Optimization
- Customer Assistance
- Accurate Data Entry
- Invoicing and Price Quotes
- International shipments
- Accurate data entry
Timeline
Wine and Spirits Coordinator
Albatrans Inc
01.2025 - 06.2025
Import Coordinator
PHSE USA
01.2025 - 06.2025
Client Consultant 1
Flagstar Bank
08.2024 - 12.2024
Import Coordinator
DBSchenker
04.2022 - 05.2024
OFFICE GENERAL
Randstad
09.2021 - 03.2022
TRUSTED ADVISOR
Ashley's Homestore
06.2021 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
RUI Management Services
08.2020 - 02.2021
B.Sc. - Guidance and Counseling, Educational Psychology, Developmental Psychology, Violence Intervention, Career Planning, Social Psychology
Northern Caribbean University