Nickeisha Simms
Foley
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Sub contracted host, bartender and server
Blue Mahoe Work Services
10.2022 - 03.2024
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Sub contracted customer service representative and cashier
Global Work Services
04.2022 - 08.2022
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
Seafood processor
Peterpan Seafood Co. llc
03.2021 - 10.2021
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Contributed to cost reduction efforts by identifying areas for process improvement, leading to more efficient resource allocation throughout the facility.
- Monitored temperature and storage conditions to maintain optimal freshness levels throughout the entire seafood processing lifecycle.
Seafood processor
Peterpan Seafood Inc.
05.2020 - 10.2020
- Same as listed above
Area supervisor
Six Flags Great America
04.2019 - 12.2019
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Planned sequence of operations and established schedule.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Team leader
Six Flags Great America
05.2018 - 09.2018
- Improved kitchen efficiency by streamlining processes and implementing new protocols.
- Ensured compliance with health department regulations through diligent inspection of sanitation practices in the kitchen area.
- Promoted teamwork among staff members through regular meetings, constructive feedback sessions, and employee recognition initiatives.
- Analyzed operational metrics to identify opportunities for process improvement within the kitchen environment.
Server/host
Milemarker 158 Dockside
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Digicel Jamaica Ltd
03.2016 - 11.2017
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Xerox
08.2015 - 02.2016
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Mico University College
09.2018
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Aabuthnot Gallimore High School
01.2013
Skills
- Excellent listening skills
- Team player
- Computer literate
- Knowledge retention
- Organized
- Strong work ethic
- Bartending
- Cash handling
- Exceptional customer service
- Guest engagement
- Beverage preparation
- Professional appearance
Qualifications
- Mathematics3
- English2
- Chemistry3
- Social Studies2
- Biology2
- Food and Nutrition1
- Information Technology2
- Home Economics Management2
Timeline
Server/host
Milemarker 158 Dockside
03.2024 - Current
Sub contracted host, bartender and server
Blue Mahoe Work Services
10.2022 - 03.2024
Sub contracted customer service representative and cashier
Global Work Services
04.2022 - 08.2022
Seafood processor
Peterpan Seafood Co. llc
03.2021 - 10.2021
Seafood processor
Peterpan Seafood Inc.
05.2020 - 10.2020
Area supervisor
Six Flags Great America
04.2019 - 12.2019
Team leader
Six Flags Great America
05.2018 - 09.2018
Customer Service Representative
Digicel Jamaica Ltd
03.2016 - 11.2017
Customer Service Representative
Xerox
08.2015 - 02.2016
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Aabuthnot Gallimore High School
Mico University College
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