Nicolas Jordan
Summary
Skilled team player with strong background in Psychological and team-building environments. Results-focused events professional with hands-on experience in planning and coordinating events. Known for being reliable team player who adapts to changing needs and ensures event success. Skilled in multitasking, vendor coordination, and logistical planning with focus on achieving outstanding results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Authorized to work in the United States of America.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Coordinator Intern
ERAS Events
01.2025 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Accurately calculated and processed expenses during and after events.
- Maintained status reports for client projects.
- Supported team members in the implementation of event programs, leading to improved team collaboration and efficiency.
- Brainstormed and implemented creative event concepts and themes.
- Utilized social media to promote events and increase attendance.
Floor Supervisor
Broadway Diner
10.2023 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
Pizza Specialist
Amici Pizza
03.2022 - 08.2023
- Increased customer satisfaction by providing prompt and accurate pizza preparation.
- Contributed positively to the company culture by promoting teamwork among staff members.
- Contributed to overall business growth by consistently meeting or exceeding sales targets through excellent customer service.
- Assisted in menu development, incorporating popular trends and customer feedback for improved offerings.
- Trained new employees on proper pizza-making techniques, resulting in consistent product quality across the team.
Assistant Director
Huntington Learning Center
08.2021 - 02.2022
- I began Huntington Learning Center as a tutor and quickly grew to Assistant Director due to my organizational and interpersonal skills.
- These skills helped me to manage my duties on the job which include, but are not limited to: scheduling and managing over 100 active students and employees, discussing payment plans and schedules with parents, managing educational programs under Georgia educational standards, tutoring in multiple subjects, and managing day to day operations.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
Floor Supervisor
Peach Pit Bar and Grill
05.2021 - 08.2021
- I worked here to help a family friend with the management of the restaurant on the weekends. The job includes basic management duties in a restaurant which include but are not limited to: inventory, communication between staff and customers, scheduling, floor supervision, etc.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Adoption Coordinator
Royal Animal Refuge
11.2020 - 05.2021
- I started Royal Animal Refuge as a kennel technician which is solely focused on the care for the dogs in the facility; however, through hard work and dedication I was able to prove my worth and got promoted within my first month of working there.
- With my new promotion as adoption coordinator I was hands on with the day to day interactions between the dogs, staff members, volunteers and customers. The only way for the refuge to run was for every team member to be hands on and ensure that the dogs were taken care of. Our main goal was for the dogs to be rehabilitated and adopted out as quickly but also as efficiently as possible. In order to do this, it was my job to communicate between all parties involved the behaviors and conditions of the dogs. It was also my responsibility to improve an old adoption system in order to achieve our goal of getting the dogs adopted. This took organizational skills, interpersonal communication skills and a complex understanding in the fundamentals of team work. Some of the skills include:
- Collaborated closely with other team members to create individualized plans tailored specifically to each dog's unique needs during their transition into a new home environment.
- Implemented post-adoption support services to assist families in adjusting to their new lives together, resulting in increased long-term success rates for placements.
Intake Manager
Calvary Refuge Center
01.2020 - 04.2020
- As the intake manager at Calvary Refuge Center I was responsible for the overlook of guests staying in the facility as well as planning a 21 day plan to get victims back on their feet. Calvary Refuge Center primarily focused on victims of domestic abuse and political asylum so in many cases people came in with little to nothing except what they could fit in a suit case. This required the staff members, including myself to be compassionate, patient, and understanding of each situation independently. It also required time and dedication when it came to coming up with a plan for each guest. Each case was unique as some people had college degrees, some didn't have a high school diploma, some had children and some didn't have any family at all. Due to the Refuge being a non-profit organization, it was also part of my responsibilities to organize churches to come cook for the guests staying at the refuge. Due to this I learned skills in interpersonal communication, skills in non-profit organization and management as well as:
- Ordered, organized, and rotated supplies.
- Helped resolve problems such as intake management and wellness checks by carefully collecting information and developing knowledgeable solutions.
- Protected business from unnecessary liability by carefully following security and safety standards that are in par with guidelines for homelessness.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support the refuge's cause.
- Consulted with guests staying at the Refuge to understand desires and suggest best plan to meet needs.
- Prepared reports highlighting important information such as homeless individual wellness reports as well as directional plans for after their stay with the home.
- Satisfied customers every day with fast, friendly, and knowledgeable support for homeless needs (housing, jobs, food, education, etc.).
- Managed communications between team members, customers and vendors to keep operations efficient and successful (including the volunteer churches that cooked, 21 day home manager as well as extended stay manager).
- Filed records to keep system efficient and information organized.
- Supported refuge home operations by completing assignments with strong focus on quality and performance.
- Gained expert knowledge on psychological operations, ethical guidelines and counseling requirements.
- Maintained and updated files and records to support efficient refuge home operations.
Service Manager
The Village Café
06.2016 - 12.2019
- Prepared cost estimates for work, allocated crews, and prepared invoices to meet weekly schedule demands.
- Inspected equipment to make sure that each was running smoothly and ready for use.
- Cross-trained work crew members to increase team productivity.
- Managed work crew caring for dining room and kitchen operations for a fiscal work day.
- Identified or anticipated problems and provided winning solutions.
- Quickly investigated and resolved any customer issue with the service provided.
- Stock and restock management.
- Customer relations.
- Planning events to better the environment for both customers and work personal more enjoyable and memorable.
- Monitored the work of crews to check quality, completion and conformance with customer desires.
- Inspected premises regularly and reported repair needs to restaurant owner.
- Maintained thorough customer and employee records, documenting activities, charges and any outstanding incidents.
- Effectively oversaw a team of 6-12
Inventory Control Clerk/ Forklift Operator
PetSmart
06.2015 - 06.2016
- Operated equipment such as fork lifts and lifts to move and organize stock.
- Counted stock daily and documented data in the computer database.
- Kept the team safe and efficient by maintaining clean tools, equipment and work areas.
- Stamped boxes and tagged individual items based on planned distribution.
- Coordinated and distributed back orders to meet customer needs.
- Inspected items to identify problems and worked with supervisors or vendors to correct issues.
- Unpacked and stored deliveries quickly to maintain an efficient pet-friendly environment.
- Collected and disposed of excess stock, defective items or obsolete materials.
- Filed records to keep system efficient and information organized.
- Kept inventory levels optimized and supplies organized for forecasted demands.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Taught new employees important procedures such as stocking and pet care.
- Satisfied customers by delivering speedy and expert service for all stock and back stock needs.
- Worked with managers to address problems such as customer relations and stock/overstock incidents.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Ordered, organized, and rotated supplies.
- Met targets consistently by working hard and with strong attention to detail.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Gained expert knowledge of forklift operations, corporate business market conditions, and customer service advocating.
- Prepared revenue and expense forecasts and successfully administered daily budgets with no overage.
- Developed and communicated standard operating procedures to team of 3-6
- Consulted with customers to understand desires and suggest best products to meet needs.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Managed communications between team members, customers and vendors to keep operations efficient and successful.
- Received and routed incoming mail, packages, and deliveries.
- Prevented daily service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.
- Carried out high-quality stock management work with little oversight.
- Protected business from unnecessary liability by carefully following security and safety standards.
Education
Bachelor of Science - Psychology
Clayton State University
Morrow, GA05.2020
High school diploma - undefined
Whitewater High School
Fayetteville, GA05.2015
Skills
- Behavioral assessment expertise
- Effective interpersonal communication
- Proficient in managing multiple tasks
- Customer service expertise
- Facilitating employee performance assessments
- Effective time management
- Professional networking
- Team leadership
- Animal care expertise
- Event Planning
- Animal Care
- Budgeting
- Team Management
- Recruiting
- Inventory Control
- Social Work (2 years)
- Data Management (3 years)
- Data Collection (3 years)
- Volunteer management
- Leadership qualities
- Flexibility
- Strong organization
Accomplishments
- Executed over 6 events in 6 months.
- Supervised team of 10 staff members.
- Effectively resolved customer conflicts through communication and psychological expertise.
Certification
- Magma Cum Laude
- May 2020 to Present
- Graduated with Magna Cum Laude in Psychology from Clayton State University
- August 2016 to May 2020
- Placed on the Dean's List from Fall Semester 2016 until graduation in May of 2020 at Clayton State University
Languages
German - Intermediate
Limited Working
Spanish - Beginner
Elementary
English
Full Professional
Publications
- The Laws of the Universe
- October 2019
- Won best Philosophy paper for the Student Academic Conference Fall Semester 2019 at Clayton State University
- [have to find if there is still a URL that is current]
Timeline
Event Coordinator Intern
ERAS Events
01.2025 - Current
Floor Supervisor
Broadway Diner
10.2023 - Current
Pizza Specialist
Amici Pizza
03.2022 - 08.2023
Assistant Director
Huntington Learning Center
08.2021 - 02.2022
Floor Supervisor
Peach Pit Bar and Grill
05.2021 - 08.2021
Adoption Coordinator
Royal Animal Refuge
11.2020 - 05.2021
Intake Manager
Calvary Refuge Center
01.2020 - 04.2020
Service Manager
The Village Café
06.2016 - 12.2019
Inventory Control Clerk/ Forklift Operator
PetSmart
06.2015 - 06.2016
High school diploma - undefined
Whitewater High School
Bachelor of Science - Psychology
Clayton State University
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