Nickell Best
Brooklyn,NY
Summary
Community-focused professional prepared for impactful roles in community engagement and support. Proven expertise in building strong relationships and improving community experiences through effective communication and proactive problem-solving. Highly collaborative, reliable, and adaptable to changing needs with skills in conflict resolution and event management.
Overview
5
5
years of professional experience
Work History
Community Associate - NYCHA Healthy Homes
New York City Housing Authority (NYCHA)
Queens, NY
03.2023 - 01.2025
- Served as a liaison between various internal departments to ensure efficient communication regarding shared goals related to resident services .
- Provided excellent customer service, addressing inquiries from residents and visitors in a timely manner.
- Provided reports utilizing NYCHA applications such as Maximo, Data base.
- Complied with lead inspection schedule, and documentation of home visits to ensure lead abatement and repairs were completed.
- Coordinated outreach programs, enhancing communication between residents and management.
- Facilitated community engagement activities to promote resident participation and feedback.
- Managed resident inquiries, ensuring timely resolution of issues and concerns. and handed flyers for informed concerns.
- Mentored new associates on effective community engagement strategies and best practices.
- Monitored and documented repairs to apartments and completion of mold abatement
- Reported to direct Supervisor on all assigned projects
Before and After School Care Assistant
Urban Strategies
Brooklyn, NY
03.2020 - 02.2023
- Supervised daily activities, ensuring safety and engagement for children in before and after school programs.
- Developed and implemented educational games that promoted social skills and teamwork among students.
- Collaborated with staff to create a nurturing environment that catered to individual student needs.
- Organized schedules and activities, maximizing participation and enjoyment for all students involved.
- Monitored behavior, implementing positive reinforcement strategies to encourage good conduct among children..
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Improved communication with parents by providing regular updates on their children''s progress and behavior during before and after school care sessions.
- Managed daily attendance records, ensuring accurate documentation of student participation in the program.
- Supported students'' academic growth by offering homework assistance and tutoring when needed.
Education
No Degree - Business Management
Medgar Evers College
Brooklyn, NY06-2027
High School Diploma - undefined
East Brooklyn School
06-2020
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Effective communication
- Verbal and written communication
Timeline
Community Associate - NYCHA Healthy Homes
New York City Housing Authority (NYCHA)
03.2023 - 01.2025
Before and After School Care Assistant
Urban Strategies
03.2020 - 02.2023
High School Diploma - undefined
East Brooklyn School
No Degree - Business Management
Medgar Evers College