Nickelle Coats
560 Wingspan Way
Summary
Passionate individual that is driven to make a meaningful impact in the lives of families through empathetic and informed support. Developed skills in a supportive environment, focusing on effective communication and conflict resolution. Seeking to transition into new field, leveraging strong ability to coordinate resources and build positive relationships. Ready to bring these transferrable skills to dynamic and collaborative role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Employment Consultant
The Arc of the Emerald Coast
12.2019 - 08.2024
- Facilitated job acquisition and retention for disabled individuals within the community.
- Identified job and career advancement opportunities tailored to client needs.
- Recommended enhancements for clients' resumes.
- Acquiring new clients in the community.
- Designed comprehensive plans for ESP, ISP, and EEP.
- Delivered vocational training courses including Career Readiness and OJT to enhance high school students' employability.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Advocated for staff members, helping to identify and resolve conflicts.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
Medical Assistant
Dermatology Specialists
12.2017 - 08.2019
- Assisted with patient care and administrative tasks at an active dermatology practice.
- Prepared and assisted with biopsies, exams, Mohs procedures.
- Maintained detailed and organized records with E Clinical platform.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Healthtech
PSA Healthcare
08.2016 - 06.2017
- Conducted evaluations of school-aged children.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Evaluated patient histories, complaints, and current symptoms.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Collaborated with teachers to address diverse learning styles while designing inclusive classroom accommodations for students with chronic illnesses or disabilities.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Facilitated early detection of health issues by conducting routine screenings for vision, hearing, scoliosis, among others.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Owner/Operator
Economical Clean
03.2010 - 12.2013
- Oversaw daily cleaning operations, consistently meeting deadlines and maintaining high quality standards.
- Schedule cleaning jobs and assign staff based on client needs and availability
- Manage cleaning supplies
- Maintain positive client relationships through communication and service deliver
- Generate new leads and acquire new clients
- Address client concerns and complaints effectively
- Ensure staff adheres to company policies and safety procedures
- Identify potential new market opportunities
- Network with potential clients and the community
- Financial support and daily operations of business
- Ensure compliance with all local and state regulations regarding cleaning practices and employee safety
School Nurse/Lpn
Freedom Elementary
08.2008 - 05.2009
- St Robert, Missouri Aug2008 - May2000
- Accountable for the assessment for school aged children
- Responsible for calling parents when their child became sick or injured
- Attended meetings with parents and principal
- Required responsibility and quick reaction to manage and provide proper care
- My job required EMR record input and paper charting, keeping proper files on each student
- Proper protocols for any student that was on a proper care plan or medication care plan
- I also had to keep track of insulin dependent children and monitor their BG levels and then follow proper protocols
- I also educated classes on proper hygiene, nutrition, safety, signs of abuse
- I also had to educate all office staff and teachers on certain protocols
- We all worked together as a team
Education
Practical Nursing - Medical
Ivy Tech State College
01.2003
Associate Degree of Applied Science - Medical Assisting
Indiana Business College
Terre Haute, IN01.2000
Skills
- Anatomy Knowledge (10 years)
- Medication Administration (5 years)
- Injections (5 years)
- Vital Signs (5 years)
- Phlebotomy (Less than1 year)
- EMR (5 years)
- Patient Care (6 years)
- Medical terminology (10 years)
- Dermatology (2 years)
- Medical Records
- Health and safety awareness
- Emotional support
- Community integration
- Conflict resolution
- Verbal and written communication
- Documentation and reporting
- Crisis intervention
- Risk management
- Treatment plans
- Basic caregiving
- Client assessment
- Personal care assistance
- Disability care
- First aid and CPR
- Skill building
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Excellent communication
- Time management
- Patient support
- Organizational skills
- Multitasking Abilities
- Client advocacy
- Decision-making
- Written communication
- Emergency response training
- Case documentation
- Client education
- Team building
- Referral coordination
- Goal setting
- Professionalism
- Interpersonal skills
- Documentation
- Interpersonal communication
- Disability services
Certification
- CPR January2023 to January2024
- CCMA Certification
Timeline
Employment Consultant
The Arc of the Emerald Coast
12.2019 - 08.2024
Medical Assistant
Dermatology Specialists
12.2017 - 08.2019
Healthtech
PSA Healthcare
08.2016 - 06.2017
Owner/Operator
Economical Clean
03.2010 - 12.2013
School Nurse/Lpn
Freedom Elementary
08.2008 - 05.2009
Practical Nursing - Medical
Ivy Tech State College
Associate Degree of Applied Science - Medical Assisting
Indiana Business College
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