NICKELLE LARYEA
Customer Service Representative
Atlanta,GA
Summary
To obtain a challenging full-time position where I can utilize my education and professional experience to add value to the organization while achieving company goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Voicenation
08.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted with placing online orders .
- Transferred calls to requested staff and relayed messages.
Health Care Advocate
Remx Staffing
08.2019 - 02.2020
- As a Health Care Advocate my duties included, but we’re not limited to the following; Screening individuals with Medicaid to see if they were eligible for Medicare savings and Community Link
- Programs; Receiving inbound calls; Making outbound calls; Navigated through Microsoft
- Outlook to retrieve Medical Records for Hedis; Made clinical calls to retrieve Medical Records for Hedis; Faxed requests for missing documents; Received inbound calls to answer questions;
- Scheduled Appointments; Followed up with Hedis on review requests; etc…
Customer Service Representative
Wipro
10.2014 - 07.2019
- My duties included, but we’re not limited to the following;
- Assisting customers with trouble shooting electronic issues; Scheduling appointments;
- Processing sales requests; Issuing contract extensions and cancellations; Managing inbound and outbound calls; Developing solutions with a solid comprehension of customer service practices and principals; Managing shipping and receiving products; Providing training and floor support for new employees; etc…
Officer Manager
The Lowen Group
10.2008 - 07.2011
Loan Officer
Gulf Coast Mortgage
07.2005 - 09.2008
- For Gulf Coast Mortgage my duties included, but were not limited to the following
- Assisting with in and outbound sales calls; Assisting customers with refinancing their mortgage rates to a lower percent; Answering telephone calls and providing answers to routine questions as needed and if necessary routing the phone calls to the appropriate staff personnel;
- Training and supporting fellow employees with sales when needed.
Book Keeper / Receptionist
Fort Myers Communications
08.1998 - 06.2005
Education
Cosmetology Education
Sunstate Cosmetology
Fort Myers, FL06.2009
Diploma - General Studies
Living Free Center
Tampa, FL07.2021
Skills
- SKLLS:
- Type 40wpm, MS Word, MS Excel, Windows, Access, Power-point, Lotus 123, Lotus Word
- Pro, JD Edwards, Deltek, Microsoft Outlook
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Call Transfers
- Document Conversion
- Customer Service and Assistance
- Auto Dialers
- Answering Customer Questions
- Customer Inquiry Response
- Excellent Attention to Detail
- Directing Calls
- Assisting Dispatch
- Patient and Empathetic
- Sales and Upselling
- Sales Report Generation
- Billing Adjustments and Refunds
- Call Volume and Quality Metrics
Timeline
Customer Service Representative
Voicenation
08.2021 - 12.2022
Health Care Advocate
Remx Staffing
08.2019 - 02.2020
Customer Service Representative
Wipro
10.2014 - 07.2019
Officer Manager
The Lowen Group
10.2008 - 07.2011
Loan Officer
Gulf Coast Mortgage
07.2005 - 09.2008
Book Keeper / Receptionist
Fort Myers Communications
08.1998 - 06.2005
Cosmetology Education
Sunstate Cosmetology
Diploma - General Studies
Living Free Center
Similar Profiles
Allison ThomasAllison Thomas
(BCT) Team Leader at VoiceNation(BCT) Team Leader at VoiceNation
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power
Matthew RyanMatthew Ryan
Regional Sales Manager- East at Assa Abloy Americas Residential / Spectrum BrandsRegional Sales Manager- East at Assa Abloy Americas Residential / Spectrum Brands
Anderson AmaroAnderson Amaro
Air Duct Cleaning Technician at Self-employed / ContractorAir Duct Cleaning Technician at Self-employed / Contractor
Alicia Duvall, MSN, RNAlicia Duvall, MSN, RN
Director, Medical Oncology & Infusion at Wellstar Health SystemDirector, Medical Oncology & Infusion at Wellstar Health System