Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Employee of the year
Languages
Timeline
Generic

Nickesha Bryan

Atlanta,Georgia

Summary

-To prove my skills as a Customer Service Representative agent with a view to promotion to a higher administration Position as I gain more work experience and am open to new opportunities that can impact my life.

Experienced with providing comprehensive support to passengers in airport settings. Utilizes effective communication and problem-solving skills to ensure seamless passenger experiences—knowledge of airport operations and customer service practices.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Airport Passenger Assistant

Unifi
08.2024 - Current
  • Offered exceptional customer service while addressing inquiries and concerns from passengers throughout their journey.
  • Developed and implemented strategies to minimize customer wait times.
  • Provided customers with information on routes, timetables or concourses.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Managed passenger flow through security checkpoints, minimizing delays and maintaining safety standards.

Server

J'ouvert Caribbean Kitchen and Bar
05.2024 - Current
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Greeted new customers, discussed specials, and took drink orders.
  • Served food and beverages promptly with focused attention to customer needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Customer Service Representative

Conduent
11.2012 - 04.2023
  • Company Overview: Customer Service Representative for Humana Health Insurance at Conduent
  • Developed problem-solving skills that allow efficient work with colleagues and customers
  • Handled Prior Authorizations for Humana Health Insurance
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Dealt with confidential information and maintained safety protocols
  • Customer Service Representative for Humana Health Insurance at Conduent
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Secretary

Kenilworth Heart Academy
11.2008 - 11.2008
  • Company Overview: Voluntary work
  • Voluntary work
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

Western Educational Institute
Jamaica
01.2015

NCTVET-Business/Secretarial Studies Certificate -

Wilmot's Academy
01.2011

High School -

Anchovy High School
01.2009

Primary School -

Cambridge Primary School
01.2004

Infant School -

Cambridge Infant School
01.1997

Skills

  • Empathy and patience
  • Passenger assistance
  • Customer service
  • Critical thinking
  • Active listening
  • Type Writing
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • Business Secretarial Studies


Employee of the year

I got this award because I am considered rock solid  employee who is willing to assist and get my job done efficiently.

Languages

English

Timeline

Airport Passenger Assistant

Unifi
08.2024 - Current

Server

J'ouvert Caribbean Kitchen and Bar
05.2024 - Current

Customer Service Representative

Conduent
11.2012 - 04.2023

Secretary

Kenilworth Heart Academy
11.2008 - 11.2008

NCTVET-Business/Secretarial Studies Certificate -

Wilmot's Academy

Primary School -

Cambridge Primary School

Infant School -

Cambridge Infant School

Western Educational Institute

High School -

Anchovy High School

Similar Profiles

CREATE PROFILE
Nickesha Bryan