Experienced professional with planning and organizational skills that balance work, team support, and expedient responsibilities in a timely and professional manner. During my career, I contributed to positive business results through effective organization, prioritization, and follow-through of key organizational projects. Being intuitive , meticulous, passionate, vigilant, and exercising a calculated and methodical approach to problem-solving are key attributes demonstrated. My professional practice aligns with supervising, training, and being a consultant.
Hi, I’m
Nickesha Howard
Miami,FL
Summary
Overview
8
years of professional experience
1
Certification
Work History
Golden Krust Restaurant
Supervisor
09.2016 - 06.2019
Job overview
- Assist with making store supervision and management decisions daily which includes but is not limited to, human resources, training, scheduling, and performance evaluation.
- Responsible for providing coaching and development of crew members through both formal and informal interactions.
- Demonstrate the company's core store values of respect, honesty, integrity, diversity, inclusion, and safety.
- Assess daily store's ability to meet / exceed customer expectations, cleanliness, food safety, and regulatory compliance.
McDonald's Restaurant
Cashier Team Lead
08.2014 - 09.2016
Job overview
- Responsible for operating POS and training crew members on the cash register, conducting end-of-shift balancing for cash collected, and monitoring vault cash flow.
- Responsible for handling customers' and team members' disputes.
- Responsible for stores' inventory management.
- Assembled food orders while maintaining appropriate portion control.
Northern Caribbean University
Intern
01.2011 - 06.2012
Job overview
- Responsible for providing excellent customer service for internal and external students and customers.
- Assist with the office decision-making process while maintaining workflow.
- Responsible for inventory management of office supplies and assisting staff to access pertinent files.
Education
Miami Dade CollegeMiami, FL
Associate of Arts from Criminal Justice
06.2024
University Overview
Department of EducationState Of Florida
High School Diploma
05.2021
University Overview
Skills
- Resolving Complaints
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Priority Management
- Technical Proficiency
- Safe Work Methods
Certification
- Foundations of Leadership Certificates 1 & 2, The National Society of Leadership and Success - Inductee since March, 2022- Present
- Honoree, Dean's List- 2021- Present
- Phi Beta Lambda, Member since February 2022- Present
- The Honors College, Member since February 20222- Present
Timeline
Supervisor
Golden Krust Restaurant
09.2016 - 06.2019
Cashier Team Lead
McDonald's Restaurant
08.2014 - 09.2016
Intern
Northern Caribbean University
01.2011 - 06.2012
Miami Dade College
Associate of Arts from Criminal Justice
Department of Education
High School Diploma
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