Summary
Overview
Work History
Education
Skills
Timeline
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Nickesha Howard

Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Certified Nursing Assistant

Caroline Fribourg
07.2021 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Cashier Team Lead

McDonald's
08.2018 - 07.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Restocked and organized merchandise in front lanes.

Cashier Team Lead/Supervisor

Golden Krust Restaurant
01.2013 - 09.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

Associates - Criminal Justice

Miami Dade College
Miami, FL

Vocational Certificate - Nursing Assistant

Miami Dade College
Miami, FL
10.2023

GED -

Miami Dade College
Miami, FL
05.2020

Skills

  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care
  • Compassionate
  • Bedside manner
  • Safety Precautions

Timeline

Certified Nursing Assistant

Caroline Fribourg
07.2021 - Current

Cashier Team Lead

McDonald's
08.2018 - 07.2019

Cashier Team Lead/Supervisor

Golden Krust Restaurant
01.2013 - 09.2018

Associates - Criminal Justice

Miami Dade College

Vocational Certificate - Nursing Assistant

Miami Dade College

GED -

Miami Dade College

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Nickesha Howard