Nickesha Thomas

Building relationships: Developing and maintaining relationships with community organizations, leaders, and agencies

Creating awareness: Developing public education, resources, and awareness campaigns

Collecting data: Collecting data through field documentation and other methods

Customer service: Answering calls, providing accurate information, and resolving consumer issues

Assist consumers with all aspects of the enrollment and/or renewal processes for Marketplace and/or Medicaid applications

• Managed sensitive patient information for over 70cases per week with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
• Provided excellent customer service to patients and medical staff.
• Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.

• Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
• Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
• Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
• Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
• Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Training: Train and develop paramedics and EMTs, including instructing them on procedures and protocol
• Emergency response: Plan and assign EMS operations and responses, and participate in emergency response