Summary
Overview
Work History
Education
Certification
Timeline
Generic

Nickey Miller

Rochester,NY

Summary

Experienced administrative and program professional with 7 years in nonprofit and government sectors, skilled in coordination, budget oversight, and building effective partnerships. Demonstrated success in streamlining processes, ensuring compliance, and supporting mission-driven operations. Highly detail-oriented with a strong focus on accuracy and organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Secretary

Windsor Village Condominiums
07.2023 - Current
  • Manage processing of over $25,000 in monthly homeowner association payments
  • Submit condominium liens to the Monroe County Clerk’s office as needed
  • Maintain accurate and confidential HOA records and financial documentation
  • Draft and manage correspondence with residents and board members

Loan Technician

USDA Rural Development
06.2024 - 02.2025
  • Reviewed housing loan applications for completeness and compliance with federal guidelines
  • Supported processing and servicing of Single-Family Housing loans through all stages
  • Maintained applicant data and digital case files per federal audit standards
  • Communicated with applicants, lenders, and internal staff to collect documents and provide updates
  • Interpreted federal loan policies and provided technical assistance to clients and staff
  • Assisted in preparing audit reports and internal performance summaries

Homeownership & Rental Counselor

The Housing Council at PathStone
01.2022 - 02.2024
  • Provided one-on-one counseling for homebuyers and renters, assessing client needs and solutions
  • Facilitated group education classes and community outreach events
  • Evaluated credit, income, and housing documentation to advise clients and determine grant eligibility
  • Trained in de-escalation techniques to manage challenging client situations

Homeownership Program Coordinator

The Housing Council at PathStone
06.2019 - 12.2022
  • Reviewed intake documentation and pre-screened applicants for grant eligibility
  • Referred clients to appropriate grant programs and scheduled counseling sessions
  • Evaluated credit reports and managed sensitive client information
  • Entered and maintained accurate records in CounselorMax CRM
  • Provided administrative support and tech assistance during monthly education classes
  • Assist with technical support in monthly Homebuyer Education Classes
  • Collect and track homebuyer education registration forms

Intake Coordinator

PathStone Corporation
03.2019 - 06.2019
  • Managed applications for the Emergency Assistance Repair Program
  • Conducted intake interviews and reviewed documentation for city grant eligibility
  • Researched tax liens and property data using online county records

Intake Specialist, Foreclosure Prevention Department

The Housing Council at PathStone
12.2017 - 06.2019
  • Supported foreclosure counselors with scheduling, documentation, and client follow-up
  • Maintained relationships and referrals with local partner agencies
  • Handled sensitive client data and ensured compliance with reporting standards
  • Provided education to tenants and landlords through Housing Hotline support

Education

High School Diploma -

Spencerport High School
Spencerport, NY
06.2013

Certification

  • HUD Certified Housing Counselor, 10/01/22
  • Soars Training Course, 08/01/20
  • Certified NYS Nursing Assistant, 07/01/15

Timeline

Loan Technician

USDA Rural Development
06.2024 - 02.2025

Account Secretary

Windsor Village Condominiums
07.2023 - Current

Homeownership & Rental Counselor

The Housing Council at PathStone
01.2022 - 02.2024

Homeownership Program Coordinator

The Housing Council at PathStone
06.2019 - 12.2022

Intake Coordinator

PathStone Corporation
03.2019 - 06.2019

Intake Specialist, Foreclosure Prevention Department

The Housing Council at PathStone
12.2017 - 06.2019

High School Diploma -

Spencerport High School

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