Nickeya Bradley
Toms River,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
DIY Technical Support
Conduent
12.2022 - 04.2023
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed over 80 calls per day and responded to technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Provider Services Representative
BroadPath
06.2022 - 09.2022
- Updated, proofed and distributed provider directories, using SalesForce.
- Answered provider inquiries via email, telephone and written correspondence.
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings 90 %.
Mobile Phone Technician
Comcast, Xfinity
01.2022 - 05.2022
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for 50 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Benefits Specialist
Winston Financial Services
07.2018 - 11.2019
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- • Answer inbound calls from members with questions about medical claims, benefits, eligibility, and prior authorization.
- Answered over 100 calls back-to-back while toggling through several applications on multiple screens.
Phone Operator
Best Buy
10.2017 - 01.2019
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Answered average of 60 calls per day and directed to appropriate departments and personnel
Education
Bachelor of Arts - Humanities
Rutgers University
Camden05.2026
Skills
- PC Component Diagnostics
- Customer Accounts Management
- Customer Care
- Client Advocacy
- Patient Account Reviews
- Document Filing
- Verification Processes
- Open Enrollment Procedures
- Policy Knowledge
Timeline
DIY Technical Support
Conduent
12.2022 - 04.2023
Provider Services Representative
BroadPath
06.2022 - 09.2022
Mobile Phone Technician
Comcast, Xfinity
01.2022 - 05.2022
Benefits Specialist
Winston Financial Services
07.2018 - 11.2019
Phone Operator
Best Buy
10.2017 - 01.2019
Bachelor of Arts - Humanities
Rutgers University
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