Nickeysha Hopwood

· Facilitates effective communication with service provider account managers and representatives to ensure smooth operations.

· Scheduled educational training by coordinating time with patients and caregivers.

· Traveled to various locations such as hospitals, nursing and rehab facilities, and patients' homes.

· Scheduled in-services for physicians and nursing staff.

· Educated patients, nurses, and doctors about the Life Vest.

· Programmed the Life Vest based on the prescribing physician's orders.

· Accurately assess patient for determining appropriate garment size.

· Reviewed and obtained patient's signature on the Patient Agreement.

· Submitted the PA and WEAR checklist to ZOLL within 24 hours of assignment.

· Managed Device and Garment inventory.

• Contacted insurance companies to verify patient specific benefits.
• Asked appropriate questions regarding patients' benefits and completes data entry and/or appropriate forms to document patients’ benefits coverage.
• Reviewed all patient insurance information needed to complete the benefit verification process.
• Triages cases with missing information to appropriate program associates.
• Verified patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.
• Identified any restrictions and details on how to expedite patient
• Completed quality review of work as part of finalizing product.
• Reported any reimbursement trends/delays to management.
• Performed related duties and special projects as assigned.

• Greeting patients, registering patients at check-in and check-out
• Answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice’s operations.
• Illustrating exceptional customer service and focus to WellStar’s patients and customers
• Meet continuous timelines, managing multiple priorities and a heavy workload in a high-stress atmosphere

• Answered telephone, screen and direct calls, takes messages and provides information
• Reviewed resumes, identified qualified applicants, scheduled interviews, found appropriate job placements for applicant
• Utilizing Lesson plans, equipment, and learning materials to give the best learning experience to our student
• Teaching proper venipuncture techniques, anatomy, or physiology
• Testing students to gauge their development
• Support after-class student assistance as needed
• Assure company and government compliance is maintained in your classes

• Maintained the stock of commonly used supplies
• Performing routine inspections of supply levels to ensure their immediate availability
• Practiced universal precautions, barrier protection methods, infection control and isolation procedures when working with body fluids and other contagion to ensure a safe work environment
• Collected and receives specimens. Reviews test requisitions and specimen labels for accurate information

• Greeted patients and visitors in a prompt, courteous and helpful manner.
• Answered telephone, screen and direct calls, takes messages and provides information
• Completed computer system intake at time of arrival. Clock in status and insure proper authorization.
• Issued forms to patients for completion, give clear instructions and offer assistance.
• Reviewed all forms for completion and signatures. Obtain patient signature and follow all other company procedures.
• Recorded all fee tickets and patient names on appropriate log.
• Pulled charts of patients to be seen the following day and prepare supplemental status report.
• Checked in patients, verify and update necessary information in the medical record.
• Checked patient out and give required paperwork, as needed to patient. Review employer info prior to patient leaving.

• Made all corrections of non-payment related discrepancies, handle requests for information and data
• Managed filing and record keeping activities
• Ensured completeness and accuracy of patients' insurance forms prior to submitting
• Verified insurance, spreadsheets, use of Excel
• Billed and reviewed EOB and entered bill information, prepared and modified documents including correspondence, reports, drafts, memos and emails
• Answered and responded to all calls in a professional manner
• Took accurate messages, ensured that messages are delivered to appropriate person

• Communicated to other department's customer and physician concerns and questions in order to provide the best quality customer service
• Provided exemplary customer service, answered questions from provider offices relating to all projects
• Reviewed and verified diagnosis codes, provider information, payer information, procedure codes and dates of service
• Entered bill information manually when required, calculated appropriate payment recommendation
• Reviewed and interpreted relevant medical information including medical records and treatment reports to accurately determine adjudication

• Escorted patients to exam rooms, interviewed patients, measured vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart
• Maintained all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
• Verified clients’ insurance information
• Greeted patients as they arrive and provided appropriate information
• Coordinated referrals and/or hospital admission arrangements as directed
• Performed blood test according to doctor's requirements
• Assisted doctors by providing limited procedural support
• Ordered supplies and forms for the medical office