Nick Garcia
Chicago,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Bartender, Sever, Hosting
Chicago's Pizza On Lincoln
02.2023 - Current
- Checked food before serving it to customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cleansed glasses with sanitizing solution after each use.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Identified needs of customers promptly and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Publicist,Social Media Manager, Marketing Manager
Happy Cuts Salon
09.2022 - Current
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Analyzed market data to determine ways to reach target audience or intended segments.
- Created and optimized promotional publications and related materials.
- Recommended policy changes to improve marketing tactics and strategies.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Coached client representatives in effective communication with public or employees.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
Server Assistant
Smoque Steak Chicago
03.2023 - 10.2023
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
Kitchen Assistant
Sweet Secrets Chocolate
10.2022 - 03.2023
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Prepared food items consistently following recipe cards and production and portion standards.
- Stocked supplies such as food items and utensils in serving stations, cupboards, refrigerators, and salad bars.
Restaurant Busser
Parlor Pizza Bar
02.2021 - 06.2022
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Swept floors and removed garbage from dining area.
Photographer
Los Mariachis
04.2019 - 06.2022
- Set up lighting equipment and adjust camera settings to capture desired images.
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
- Develop film, print photos, and make digital copies of existing photos.
Customer Service Supervisor
grin scooters
03.2017 - 01.2020
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
Customer Service Assistant
Cermak Fresh Market
01.2019 - 12.2019
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Maintained a clean and organized work area at all times.
- Responded promptly to customer inquiries about order status or product availability.
- Provided assistance to customers in completing forms or applications related to their purchases.
Education
Associate of Arts -
JORGE TADEO LOZANO
BOGOTA DC03.2020
Associate of Arts -
ZONE FIVE SCHOOL OF FILM AND PHOTOGRAPHY
BOGOTA DC02.2019
High School Diploma -
SAN ANGEL SCHOOL
BOGOTA01.2017
Skills
Respectfulness
Bilingual
Conflict Resolution
Team-building
Communication
Strategic planning
Analysis capacity
Puntuality
Languages
Spanish
Native or Bilingual
Timeline
Server Assistant
Smoque Steak Chicago
03.2023 - 10.2023
Bartender, Sever, Hosting
Chicago's Pizza On Lincoln
02.2023 - Current
Kitchen Assistant
Sweet Secrets Chocolate
10.2022 - 03.2023
Publicist,Social Media Manager, Marketing Manager
Happy Cuts Salon
09.2022 - Current
Restaurant Busser
Parlor Pizza Bar
02.2021 - 06.2022
Photographer
Los Mariachis
04.2019 - 06.2022
Customer Service Assistant
Cermak Fresh Market
01.2019 - 12.2019
Customer Service Supervisor
grin scooters
03.2017 - 01.2020
Associate of Arts -
JORGE TADEO LOZANO
Associate of Arts -
ZONE FIVE SCHOOL OF FILM AND PHOTOGRAPHY
High School Diploma -
SAN ANGEL SCHOOL
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