Animals
Hiking
Self-Improvement
Documentaries
Nicki Anderson
Roy,UT
Summary
Accomplished leader at Citigroup with a proven track record in operations and leadership management, and strategic planning. Expert in driving project success, enhancing organizational development, and navigating credit regulations. Demonstrated ability to improve processes and manage complex, multi-country teams. Skilled in quality compliance control and complex problem-solving, achieving significant departmental impacts.
Overview
26
26
years of professional experience
Work History
Credit Maintenance Group Manager - C14
Citigroup: Citi Cards
07.2022 - 08.2024
- Managed 2 senior managers and 6 managers over multiple units, contribute to broader and more complex projects/work, and monitor and manage multi-country work (US/Canada)
- Manage 5 functional areas of ≈ 140 employees to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
- Control budget of $19.7MM , policy formation, and planning
- Prepare detailed functional requirements with vendors (DocuSign, FICO CCS, Dun and Bradstreet, Experian)
- Utilize in-depth knowledge of credit policies, regulations, and procedures within own area with knowledge of other areas to resolve issues that impact multiple areas
- Ensure appropriate procedures are followed and contribute to defining, writing and implementing standards
- Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations
- Appropriately assess risk when business decisions are made related to strategies, regulations, footprint, people and clients
- Lending authority of $100,000
Credit Maintenance Sr. Manager - C13
Citigroup: Citi Cards
07.2013 - 07.2022
- Manage multiple supervisors (6), and specialized teams (Embassy, Credit Abuse, Phones, Paper, Field Services, Dealer Services) based on line of business or products and span of control
- Participate and lead projects for new client launches, system enhancement/replacements, and regulatory additions/changes
- Evaluate subordinates' performance and make recommendations for pay increases, promotions, terminations, staffing, employee training and development, etc.
- Evaluate complex and variable issues with significant departmental impact
- Share responsibility for budget, influencing policy formulation and planning
- With high degree of discretion and latitude, recommend and lead process improvement initiatives
Unit Manager/Sr. Supervisor - C11
Citigroup
10.1998 - 05.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows for a team of 25 employees
- Generated reports detailing findings and recommendations for credit abuse and quality control reviews
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Devised and implemented processes and procedures to streamline operations
- Helped meet changing demands by recommending improvements to business systems or procedures
Education
Bachelor of Arts - Business Administration
American InterContinental University
09.2010
Skills
- Operations Leadership
- Organizational Development
- Strategic Planning
- Project Management Skills
- Complex Problem-Solving
- Credit Underwriting
- Regulatory Compliance and Quality Control
Accomplishments
- Credit Group Manager with oversite of up to 140 employees in US/Canada
- Achieved the Leadership Excellence Award in 2007, 2011, 2015, and 2020
Interests
Timeline
Credit Maintenance Group Manager - C14
Citigroup: Citi Cards
07.2022 - 08.2024
Credit Maintenance Sr. Manager - C13
Citigroup: Citi Cards
07.2013 - 07.2022
Unit Manager/Sr. Supervisor - C11
Citigroup
10.1998 - 05.2013
Bachelor of Arts - Business Administration
American InterContinental University
Similar Profiles
Amanda JohnsonAmanda Johnson
Commercial Credit Analyst at Citigroup: Citi CardsCommercial Credit Analyst at Citigroup: Citi Cards
Sarah HuttaSarah Hutta
Fraud Operations Specialist at Citigroup: Citi CardsFraud Operations Specialist at Citigroup: Citi Cards
Brooke HudgensBrooke Hudgens
Global Portfolio Management-Senior Vice President at Citi - Commercial Cards DepartmentGlobal Portfolio Management-Senior Vice President at Citi - Commercial Cards Department
Spencer JohnsonSpencer Johnson
Revenue Operations Manager at Ninefold MarketingRevenue Operations Manager at Ninefold Marketing
COREY MCCASLINCOREY MCCASLIN
Sr Principle Mission Assurance Engineer at Northrop Grumman Defense SystemsSr Principle Mission Assurance Engineer at Northrop Grumman Defense Systems