Nicki Batcheller
Kansas City,MO
Summary
Friendly, reliable and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and promoting lasting customer satisfaction. Organized, dependable and approach everything with a positive attitude.
Overview
30
30
years of professional experience
Work History
Sales Associate/Cashier
Bath & Body Works
10.2023 - 01.2024
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
Bookkeeper/Assistant
Davnic Inc
01.2000 - 04.2004
- Improved financial accuracy by maintaining organized records of all transactions and reconciliations.
- Assisted in streamlining processes for increased efficiency with data entry tasks.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
- Maintained positive vendor relationships through clear communication regarding payment schedules and outstanding balances.
Lab Assistant
LabCorp
01.1996 - 03.1998
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
Customer Service Representative
SkillPath Seminars
08.1993 - 12.1995
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certified Radiologic Technologist ARRT - Radiologic Technology
Research Medical Center
Kansas City, MO05.1995
Associate of Applied Science - Business
Kansas City Kansas Community College
Kansas City, KS12.1990
Skills
- Credit and Debt Card Processing
- POS Terminal Operation
- Loss Prevention Goals Monitoring
- Loyalty Program Administration
- Consultative Sales Approach
- Order Processing
- Returns and Exchanges
- Dispute Mediation
- Strategic Selling
- Data Entry
Timeline
Sales Associate/Cashier
Bath & Body Works
10.2023 - 01.2024
Bookkeeper/Assistant
Davnic Inc
01.2000 - 04.2004
Lab Assistant
LabCorp
01.1996 - 03.1998
Customer Service Representative
SkillPath Seminars
08.1993 - 12.1995
Certified Radiologic Technologist ARRT - Radiologic Technology
Research Medical Center
Associate of Applied Science - Business
Kansas City Kansas Community College
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