Summary
Work History
Education
Skills
Timeline
Generic
Nichole Bell

Nichole Bell

Grand Rapids

Summary

Detail-oriented, people-focused professional with over 15 years of experience in high-volume customer service, team training, and operations support. Known for exceptional communication, process coordination, rapid learning, and leadership in fast-paced environments. Seeking a Project Management role in a software company where strong interpersonal, organizational, and problem-solving skills can support successful project delivery—no prior tech experience required.

Work History

Server, Trainer, Host, Management Training

Olive Garden
2001 - 2017
  • Coordinated daily operations, trained new team members, and ensured consistent service quality in a fast-paced setting.
  • Managed guest relations, resolved issues, and communicated effectively with diverse customer needs.
  • Supported management with scheduling, shift coordination, and operational problem-solving.
  • Led training sessions that improved team performance, accuracy, and customer satisfaction.
  • Balanced service tasks, guest requests, and team support during peak hours.
  • Assisted with floor operations and leadership duties while in management training.

Head Cashier & Installed Sales Coordinator

Lowe’s
2003 - 2006
  • Oversaw front-end operations, including supervising cashiers and ensuring smooth customer flow.
  • Coordinated installed sales projects between customers, installers, and internal departments.
  • Created and updated documentation related to project schedules, orders, and status tracking.
  • Resolved escalated customer concerns through clear communication and solution-focused thinking.

Education

Criminal Justice

Grand Valley State University
Allendale, MI

High School Diploma -

Rockford High School
Rockford, MI

Skills

  • Effective project management
  • Team development and leadership
  • Effective communication with clients
  • Process Improvement & Documentation
  • Scheduling & Workflow Management
  • Proficient in managing disputes
  • Skilled at prioritizing tasks in high-pressure environments
  • Adaptability & Fast Learning
  • Basic technology proficiency

Timeline

Server, Trainer, Host, Management Training

Olive Garden
2001 - 2017

Head Cashier & Installed Sales Coordinator

Lowe’s
2003 - 2006

Criminal Justice

Grand Valley State University

High School Diploma -

Rockford High School

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