Summary
Overview
Work History
Education
Skills
Timeline
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Nicki Brodie

Pinehurst,TX

Summary

Accomplished Store Associate skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

11
11
years of professional experience

Work History

3rd Key Manager

Bealls Outlet
Sun City, AZ
03.2014 - 12.2015
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Shift Leader

Blockbuster Entertainment
Escondido, CA
09.2000 - 08.2007
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Transferred to Phoenix AZ and continued employment at the same level.

3rd Key Holder

Revlon
Phoenix, AZ
05.2005 - 06.2007
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

Education

No Degree - Child Health

Palomar College
Escondido, CA

High School Diploma -

Calvin Christian
Escondido, CA
05.1995

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Teambuilding
  • Decision-Making
  • Data Entry
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Teamwork and Collaboration
  • Dependable and Responsible
  • PPE Compliance
  • Written Communication

Timeline

3rd Key Manager

Bealls Outlet
03.2014 - 12.2015

3rd Key Holder

Revlon
05.2005 - 06.2007

Shift Leader

Blockbuster Entertainment
09.2000 - 08.2007

No Degree - Child Health

Palomar College

High School Diploma -

Calvin Christian

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Nicki Brodie