Nicki Craner
Salt Lake City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high Caring and compassionate attitude. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
12
12
years of professional experience
Work History
Office Manager
South Mountain Equine
04.2017 - 05.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service Representative
P&R Paper Supply
07.2008 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
BSN - Nursing
Westminster College
Salt Lake City, UTAssociate of Science - Prerequisites
Salt Lake Community College
Salt Lake City, UT05.2022
Skills
- Patient Care
- Therapeutic Communication
- Team building
- Leadership
- Clinical and academic skills
- Critical thinking
- Organizational skills
- Workflow Planning
- Administrative
- Relationship Building
- Decision Making
- Conflict Resolution
- Time Management
- Ability to stay calm in stressful situations
Volunteer work
Run Against Traffic
Run against traffic is a nonprofit organization in the fight against human trafficking. I am lucky enough to be involved in administration side and working face to face with those who are directly impacted.
Timeline
Office Manager
South Mountain Equine
04.2017 - 05.2020
Customer Service Representative
P&R Paper Supply
07.2008 - 07.2015
BSN - Nursing
Westminster College
Associate of Science - Prerequisites
Salt Lake Community College
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