Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicki Delano

Denton,MD

Summary

Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Patient Access Supervisor

Luminus Health AAMC
Annapolis, MD
12.2024 - Current
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Assisted with resolving any issues that arose during the registration process.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Conducted training sessions for new hires and existing staff members on proper registration techniques.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Directed and supervised team of 15 employees in daily operations.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Medical Billing Coordinator

Austin Medical Supply
Easton , MD
07.2024 - 02.2025
  • Collected, posted and managed patient account payments.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Maintained accurate patient accounts in compliance with HIPAA regulations.
  • Resolved coding issues by working closely with healthcare providers.
  • Submitted electronic and paper claims to insurance companies.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.

Patient Access Supervisor

UMMS Shore Health Systems
Easton , MD
03.2018 - 12.2023
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Assisted with resolving any issues that arose during the registration process.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Conducted training sessions for new hires and existing staff members on proper registration techniques.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Directed and supervised team of 15 employees in daily operations.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Business Office Manager

The Surgery Center Of Easton
Easton , MD
03.2021 - 11.2023
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Scheduled appointments for patients in accordance with their individual needs and preferences.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Recruited qualified candidates for open positions within the practice when necessary.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Managed staff scheduling and set patient scheduling policy.

Education

High School Diploma -

KeyStone High School
06-1999

Skills

  • Patient registration
  • Insurance verification
  • Electronic claim submission
  • Medical coding
  • Epic Cadence
  • Team leadership
  • Staff training
  • Time management
  • Customer service
  • HIPAA compliance
  • Professionalism
  • Staff development
  • Team building
  • Workflow management
  • Training and mentoring

Timeline

Patient Access Supervisor

Luminus Health AAMC
12.2024 - Current

Medical Billing Coordinator

Austin Medical Supply
07.2024 - 02.2025

Business Office Manager

The Surgery Center Of Easton
03.2021 - 11.2023

Patient Access Supervisor

UMMS Shore Health Systems
03.2018 - 12.2023

High School Diploma -

KeyStone High School

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Nicki Delano