Nicki Esch
Waterloo,CA
Summary
Dynamic leader with proven expertise in retail operations and customer service excellence, honed at Aldi Foods. Specializes in staff training and development, enhancing team performance by over 30%. Skilled in POS system operation and cash handling accuracy, fostering a positive work environment and driving significant improvements in customer satisfaction and loyalty. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer connections and maximizing sales. Driven Lead Sales Associate with proven in success in leadership roles and extensive knowledge of produce and meat sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Produce and meat sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Aldi Foods
05.2015 - 08.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
Shift Manager
Aldi
05.2015 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Manager
McDonald's Restaurant
02.2010 - 05.2015
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
Education
Associate of Applied Science - GENERAL STUDIES
Hawkeye Community College
1501 E. Orange Rd. Waterloo, Ia01.2003
High School Diploma -
Hawkeye Metro Campus
Waterloo, Ia01.2002
Skills
- Customer Service
- Retail Store Operations
- Cash Handling
- Team Leadership
- Goal-Oriented
- Pricing and Labeling
- POS System Operation
- Staff Training and Development
- Cash Handling Accuracy
Certification
- Safe Serve Certified 2012 to 2014
Timeline
Lead Sales Associate
Aldi Foods
05.2015 - 08.2024
Shift Manager
Aldi
05.2015 - 08.2024
Shift Manager
McDonald's Restaurant
02.2010 - 05.2015
Associate of Applied Science - GENERAL STUDIES
Hawkeye Community College
High School Diploma -
Hawkeye Metro Campus
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