Nicki Escobedo
Thornton
Summary
Diligent professional with proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results.
Overview
24
24
years of professional experience
Work History
Head of Operation
Adelska LLC
04.2023 - 05.2024
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Created all training systems for responsible Alcohol services, Active shooter, & Crowd management
- Facilitated training programs for staff on process optimization, resulting in improved team productivity and morale.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams in implementing strategic initiatives, driving overall performance improvements.
- Developed and monitored key performance indicators to assess operational effectiveness and inform decision-making.
- Established best practices for resource allocation, reducing waste and optimizing output across the organization.
- Mentored senior management on operational strategies, fostering a culture of continuous improvement.
Event Coordinator
Adelska LLC
10.2022 - 04.2023
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Developed event timelines, managing schedules to align with client expectations and deliverables.
- Collaborated with vendors to secure services, optimizing cost efficiency and quality standards.
- Mentored junior staff in event management best practices, fostering a collaborative team environment.
- Analyzed post-event evaluations, driving continuous improvement initiatives for future events.
- Led strategic planning sessions to align event objectives with organizational goals and branding efforts.
- Established partnerships with local businesses to enhance event offerings and community engagement opportunities.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
Service Manager
Texas Roadhouse
04.2014 - 03.2016
- Led team to enhance guest satisfaction through effective service management and operational oversight.
- Developed and maintained standard operating procedures for front-of-house operations.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Mentored new service staff on best practices, fostering a collaborative team environment.
- Executed strategic initiatives to drive profitability while maintaining high service standards.
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented training programs to improve staff performance and service efficiency.
Training Coordinator/Tips Certified Trainer
Texas Roadhouse
01.2012 - 04.2014
- Created training material geared toward staying competitive in the industry
- Coordinated onboarding processes to ensure seamless integration of new employees.
- Facilitated ongoing training sessions to enhance team performance and service quality.
- Collaborated with management to assess training needs and identify skill gaps.
- Created instructional materials and resources to support various training initiatives.
- Evaluated training effectiveness through feedback, assessments, and performance metrics.
- Streamlined administrative processes related to training scheduling and record-keeping.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Developed and implemented comprehensive training programs for staff across multiple locations.
Bartender/Bar Manager
Texas Roadhouse
01.2000 - 04.2014
- Educated bartenders on accuracy and urgency of drink prep
- Managed inventory levels, ordering supplies as needed to minimize shortages and waste.
- Led team efforts in upselling premium beverages, contributing to overall revenue growth.
- Implemented standard operating procedures for bar operations, improving efficiency and consistency across shifts.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted signature cocktails and customized drink orders to enhance guest experience.
- Trained new bartenders on beverage preparation techniques and customer service standards.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
IT Project Manager
Texas Roadhouse
08.2005 - 01.2009
- Analyzed project performance metrics, driving continuous improvement initiatives across IT initiatives.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed strategic project plans aligning with organizational goals and stakeholder expectations.
Administrative Assistant
Texas Roadhouse
09.2000 - 03.2007
- Managed and Implemented Purchase orders, Accounts receivable and payable, Budget tracking sheets, Profit and Loss statements
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Bachelor of Arts - Major-Psychology, Minor-Holistic Health
Metropolitan State University
Denver, CO05-2025
Psychology
Front Range Community College
Westminster, Co01.2010
Skills
- Operational excellence
- Business analysis
- Organizational development
- Cross-functional coordination
- Relationship building
- Staff development
- Team leadership
- Strategic planning
Awards & Recognitions
- Winner of The MAME Award for Best Special Promo Event by HBA of Metro Denver 2023 Adelska
- Training Coordinator of The Year, National Champion 2012 Texas Roadhouse
- Real Bar National Champions 2013 & 2014 Texas Roadhouse
- Training Coordinator National Champion Finalist 2013 Texas Roadhouse
- National Store of The Year 2014 Texas Roadhouse
- Regional Store of The Year Finalist 2009,2010,2011,2012,2013 Texas Roadhouse
- Increased Sales over LY by 30% or More Every Year
Timeline
Head of Operation
Adelska LLC
04.2023 - 05.2024
Event Coordinator
Adelska LLC
10.2022 - 04.2023
Service Manager
Texas Roadhouse
04.2014 - 03.2016
Training Coordinator/Tips Certified Trainer
Texas Roadhouse
01.2012 - 04.2014
IT Project Manager
Texas Roadhouse
08.2005 - 01.2009
Administrative Assistant
Texas Roadhouse
09.2000 - 03.2007
Bartender/Bar Manager
Texas Roadhouse
01.2000 - 04.2014
Bachelor of Arts - Major-Psychology, Minor-Holistic Health
Metropolitan State University
Psychology
Front Range Community College
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