Open To Work
Nicki Fisher
New Castle,IN
Summary
Leader with over 10 years of experience in optimizing operations and enhancing customer experiences across restaurant, retail, and home health sectors. Demonstrated success in achieving operational excellence and driving significant sales growth. Skilled in building and managing high-performing teams to ensure customer satisfaction.
Overview
23
23
years of professional experience
Work History
Mobile Expert
OSL Wireless
04.2025 - 10.2025
- Supported customers with mobile device inquiries, improving service efficiency and satisfaction.
- Developed expertise in various mobile operating systems, providing tailored support to diverse clientele.
- Assisted customers with mobile device inquiries, enhancing overall satisfaction and service efficiency.
- Implemented streamlined processes for troubleshooting technical issues, improving response times significantly.
Remodeling Crew Member
Wal-Mart Supercenter
06.2025 - 09.2025
- Operated diverse power tools and equipment for remodeling projects.
- Collaborated with team members to enhance workflow and boost efficiency.
- Conducted quality inspections to ensure compliance with company standards.
- Worked alongside team members to complete projects on schedule and within budget constraints.
- Minimized safety incidents by strictly adhering to safety protocols during all remodeling tasks.
Shift Manager (Full-time)
Midwest First Star, Hardee's
08.2024 - 05.2025
- Oversaw daily operations to ensure efficient service and customer satisfaction in a high-volume restaurant.
- Maintained rigorous quality control, achieving a 4.5-star average in online reviews.
- Ensured a safe and sanitary environment, achieving a perfect score on the last two health inspections.
- Managed inventory and placed orders, reducing food waste by 5% through optimized ordering.
- Trained and mentored new team members, contributing to a positive and productive work environment.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance performance and service quality.
- Implemented inventory management practices to reduce waste and improve efficiency.
Home Health Aide
Anchor Home, Inc.
11.2022 - 03.2024
- Delivered compassionate, personalized care to enhance patient comfort and well-being at home.
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored vital signs and communicated condition changes to healthcare team for timely interventions.
- Facilitated safe transfers, ambulation, and exercises for patients with mobility challenges.
- Maintained clean, safe living environments by adhering to strict hygiene protocols.
- Managed patient appointments and transportation to ensure seamless access to healthcare services.
- Documented patient observations and care accurately to maintain comprehensive records.
Store Manager
Trigger Outdoor Sports
01.2019 - 01.2023
- Successfully achieved year-over-year sales growth with effective customer engagement strategies.
- Drove profitability by managing all aspects of daily store operations.
- Reduced inventory shrinkage by 10% through stringent loss prevention tactics.
- Negotiated competitive pricing with vendors to enhance profit margins.
- Motivated a high-performing team through comprehensive training and development programs.
- Delivered exceptional customer service to establish brand loyalty.
- Controlled store budget while executing cost-saving initiatives effectively.
- Increased revenue significantly through oversight of eBay sales and shipping logistics.
- Led team in achieving sales targets through effective staff training and development.
- Developed marketing strategies that increased brand visibility and drove customer engagement within the community.
Home Health Aide
Snug Harbor Home Health
08.2008 - 04.2015
- Delivered comprehensive home health care services prioritizing physical and emotional well-being.
- Assisted with personal care, mobility support, and medication administration to enhance patient comfort.
- Monitored health status of patients, promptly reporting changes to medical professionals.
- Ensured a safe and clean home environment to promote patient safety and wellness.
- Provided personal care and assistance with daily living activities for clients.
- Monitored patient health status, documenting changes and reporting to healthcare professionals.
Shift Manager
McDonald's
08.2002 - 11.2010
- Oversaw daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored new staff on operational procedures and best practices.
- Managed inventory control processes, optimizing stock levels for efficiency.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated shift schedules to ensure adequate staffing and coverage during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Graduate Certificate - Business Administration
Penn Foster Career School
Scranton, PA05.2024
GED -
New Castle High School
New Castle, IN05.2005
Skills
- Inventory oversight and budgeting skills
- Process optimization with quality assurance
- Safety protocols and compliance measures
- Team leadership with training initiatives
- Performance evaluation and task delegation
- Customer service excellence in sales strategies
- Effective relationship management techniques
- Conflict resolution within POS environments
- Microsoft Word proficiency for documentation
- Salesforce CRM experience for client relations
- Expertise in restaurant, retail, and food service sectors
- Mobile device management
- Cross-platform proficiency
- Customer service
- Cash handling
- Building customer loyalty
Certification
- Firearms Instructor Training
- AED Certification
- Driver's License
- Certified Home Health Aide
- CPR Certification
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridTimeline
Remodeling Crew Member
Wal-Mart Supercenter
06.2025 - 09.2025
Mobile Expert
OSL Wireless
04.2025 - 10.2025
Shift Manager (Full-time)
Midwest First Star, Hardee's
08.2024 - 05.2025
Home Health Aide
Anchor Home, Inc.
11.2022 - 03.2024
Store Manager
Trigger Outdoor Sports
01.2019 - 01.2023
Home Health Aide
Snug Harbor Home Health
08.2008 - 04.2015
Shift Manager
McDonald's
08.2002 - 11.2010
Graduate Certificate - Business Administration
Penn Foster Career School
GED -
New Castle High School