Summary
Overview
Work History
Education
Skills
Additionalinformation - Note
Personal Information
Certification
References
Timeline
Accomplishments
Work Availability
Work Preference
Quote
Languages
Interests
Hi, I’m

Nicki Golden-Fields

Front Desk Supervisor
Columbus,IN
Nicki Golden-Fields

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Experienced non-medical Care Provider offering [Number] years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Compassionate [Job Title] assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

13
years of professional experience
1
Certification

Work History

Comfort Keepers
Columbus, IN

Caregiver
09.2023 - 04.2024

Job overview

  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.

Econo Lodge Hotel
Columbus, Indiana

Front Desk Supervisor
04.2018 - 02.2024

Job overview

  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Assisted guests with inquiries and requests.
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Ensured that all safety regulations were followed at all times.
  • Tracked inventory of supplies needed for the front desk area.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Implemented strategies for improving customer service standards across the department.
  • Provided guidance and mentorship to junior team members in order to help them develop their skills.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Corrected guest issues promptly with knowledgeable and friendly service.

Jack's Place Two
Columbus, Indiana

Cashier
03.2022 - 12.2023

Job overview

  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Counted and balanced cashier drawers.

Kamic
Columbus, US

Inspector/Packer
01.2017 - 05.2017

Job overview

  • Inspected piston pins for Cummins
  • Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
  • Identified any potential hazards or areas that needed improvement through visual inspection and testing.
  • Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
  • Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
  • Assisted in training new inspectors on safety protocols and standards.
  • Developed comprehensive checklists for use during inspections to ensure nothing was missed.
  • Filled out and submitted logs and paperwork on-time.
  • Identified acceptable components and rejected defective products.
  • Rejected products and materials failing to meet expectations.
  • Utilized precision tooling for verification of compliance per technical drawings.

Green Valley Nursing Home
New Albany, US

Housekeeping/Laundry
06.2014 - 06.2016

Job overview

  • Cleaned patients rooms and did they're laundry
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

KFC
Columbus, US

Shift Supervisor
10.2011 - 07.2013

Job overview

  • Ran shifts and did inventory and paperwork
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Investigated accidents or incidents occurring during shift hours.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with management to plan special events or promotions.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Addressed any issues that arose during the shift in a proactive manner.

Flambeau Inc.
Columbus, US

Production Worker
07.2012 - 03.2013

Job overview

  • I made duck calls
  • Loaded and unloaded delivery trucks with pallet jacks and hand carts.
  • Inspected product quality prior to packaging and shipment.
  • Assisted in setting up production lines for manufacturing processes.
  • Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
  • Followed safety protocols while operating machines and equipment.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Organized storage areas for efficient retrieval of items when needed.

Education

North High School
Rockville, IN

GED
10-2000

University Overview

Ivy Tech Community College
Columbus, IN

Some College (No Degree) from General Studies

University Overview

Skills

  • Housekeeping
  • Compassionate client care
  • Documentation
  • Progress Documentation
  • Care Plan Adherence
  • Chronic Disease Management
  • Behavioral Management
  • Patient Companionship
  • Multitasking and Organization
  • Compassionate Care
  • Meal Preparation
  • Basic Housekeeping
  • Mobility Assistance
  • Emotional Support
  • Medication and Appointment Reminders
  • Problem-Solving

Additionalinformation - Note

Additionalinformation - Note

I have worked over 20 years in housekeeping.

Personal Information

Personal Information

Authorized To Work: US

Certification

  • CPR

References

References

Alvin Hodge

4715 Breckenridge Dr

Columbus,Indiana

(812)390-8469

Worked for cummins for 32 years until he retired.

Timeline

Caregiver
Comfort Keepers
09.2023 - 04.2024
Cashier
Jack's Place Two
03.2022 - 12.2023
Front Desk Supervisor
Econo Lodge Hotel
04.2018 - 02.2024
Inspector/Packer
Kamic
01.2017 - 05.2017
Housekeeping/Laundry
Green Valley Nursing Home
06.2014 - 06.2016
Production Worker
Flambeau Inc.
07.2012 - 03.2013
Shift Supervisor
KFC
10.2011 - 07.2013
North High School
GED
Ivy Tech Community College
Some College (No Degree) from General Studies

Accomplishments

Accomplishments
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid sick leave401k matchPersonal development programsCareer advancement

Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Languages

English
Native language

Interests

Crafting

Nicki Golden-FieldsFront Desk Supervisor