Nicki Hackenberg
Marcellus,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Reimbursement Specialist
Bronson Hospital
Kalamazoo, Michigan
04.2001 - Current
- Investigated denied claims, preparing appeals to secure insurance reimbursement.
- Reviewed Bronson Hospital claims for reimbursement accuracy and payer policy compliance.
- Verified coverage details, benefit levels, and authorization status for patient accounts.
- Tracked claim status in billing systems and payer portals to ensure timely resolution.
- Communicated with patients, insurers, and Bronson billing teams to resolve account issues effectively.
- Applied Medicare, Medicaid, and commercial payer rules to reimbursement cases.
- Documented reimbursement actions and updated account records in hospital systems.
- Advised supervisors and clinicians of billing deficiencies to support charge capture.
Education
Associate of Applied Science - Health Insurance Claims Management
Davenport University
Grand Rapids, MI05-1999
Skills
- Claim denial resolution
- Claim resolution
- Medical billing
- Medical coding
- Insurance verification
- Coverage verification
- Payer portal navigation
- Time management
- Team collaboration
- Effective communication
Certification
- Certified Physician Coder, 2013-Current
Timeline
Reimbursement Specialist
Bronson Hospital
04.2001 - Current
Associate of Applied Science - Health Insurance Claims Management
Davenport University