Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicki Henderson

Nicki Henderson

Grand Prairie

Summary

Dynamic professional with a proven track record at QuikTrip, excelling in employee training and operational efficiency. Skilled in problem resolution and customer service, I enhance team performance and drive satisfaction. Adept at multitasking and decision-making, I consistently deliver results that elevate the customer experience and foster a positive work environment.

Overview

12
12
years of professional experience

Work History

First Assistant Manager

QuikTrip
Euless
08.2013 - 06.2023
  • Conducted training sessions to boost employee effectiveness and address weaknesses.
  • Assisted in managing daily operations and team schedules.
  • Reviewed employee performance, delivering continuous feedback and coaching for improvement.
  • Verified consistency and quality of completed work through thorough reviews.
  • Executed opening, closing, and shift change functions to uphold daily operational standards.
  • Mentored newly hired employees to enhance understanding of company programs.
  • Maintained professionalism in stressful situations, effectively diffusing tensions.

Apartment Leasing Consultant

Springfield at Ballpark Way
Arlington
06.2012 - 08.2013
  • Assisted prospective tenants with property tours and leasing information.
  • Managed lease agreements and maintained accurate tenant records.
  • Responded promptly to tenant inquiries and maintenance requests.
  • Developed relationships with local businesses to enhance community partnerships.
  • Processed applications for prospective tenants and conducted background checks.
  • Organized files for new leases and maintained current files for existing residents.

Opener

Palm Beach Tan
Coppell
04.2011 - 06.2013
  • Welcomed customers and provided information about tanning services and products.
  • Educated clients on proper tanning techniques and aftercare practices.
  • Handled customer inquiries and resolved issues to maintain a positive experience.
  • Opened store daily and ensured all safety protocols were followed.
  • Greeted customers upon entering the store and provided them with helpful information about products and services offered.
  • Answered phone calls to help customers.

Education

Associate of Applied Science - Radiology

Dallas College
Dallas, TX

Some College (No Degree) - Basics/ Soccer Scholarship

The University of Texas At El Paso
El Paso, TX

Skills

  • Customer service
  • Problem resolution
  • Employee scheduling
  • Operational efficiency
  • Multitasking and organization
  • Inventory management
  • Decision-making
  • Retail operations management
  • Customer service and satisfaction

Timeline

First Assistant Manager

QuikTrip
08.2013 - 06.2023

Apartment Leasing Consultant

Springfield at Ballpark Way
06.2012 - 08.2013

Opener

Palm Beach Tan
04.2011 - 06.2013

Associate of Applied Science - Radiology

Dallas College

Some College (No Degree) - Basics/ Soccer Scholarship

The University of Texas At El Paso

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