Nicolle Johnson
Cresco,IA
Summary
Dedicated administrative professional with extensive experience in the health care setting, excelling in multitasking to ensure smooth office operations. Exceptional customer service and organizational skills, effectively enhancing clinic operations and efficiency. Eager to contribute to team success. Brings positive attitude and commitment to the organization.
Overview
23
23
years of professional experience
Work History
Secretary
University of Iowa
01.2008 - Current
- Manage daily operations of CHSC Decorah
- Serve as primary contact for CHSC Decorah
- Manage the flow of clinic appointments, both in person and over telehealth
- Manage the scheduling and processes of telehealth provider appointments
- Provide assistance to families with special needs children
- Maintained clinic equipment and ordering of supplies
- Schedule patient appointments in EPIC and register patients upon check-in
- Manage patient information and ensure current releases are in place
- Maintain patient records in EPIC, update demographics, scan appropriate documents, enter telephone encounters
- Manage travel for clinic staff. Create trips and vouchers in compliance with University policies
- Facilitate and participate in administrative staff zoom calls.
- Assist in training new administrative staff at other regional centers
- Process incoming mail
- Create purchase requests for center and maintain procurement card according to University policies
Secretary
Luther College
08.2002 - 01.2008
- Managed daily operations of Luther College Health Service clinic on campus
- Served as primary contact for the Health Service
- Managed the flow of walk-in appointments to see the nursing staff
- Managed the flow of walk-in appointments to see the nursing staff
- Provided assistance to college students with illnesses and injuries
- Maintained clinic equipment and ordering of supplies
- Scheduled patient appointments and registered patients upon check-in
- Managed patient information and ensured current releases were in place
- Maintained student medical files and documented when necessary
- Assisted in transcribing physician's clinic notes
- Processed incoming mail
- Initiated and processed purchase orders, vouchers, and invoices
- Entered patient billing
- Organized athletic physicals for all student athletes
- Organized biannual wellness blood draws available to all employees and spouses
Education
No Degree -
Luther College
Decorah, IAHigh School Diploma -
Crestwood High School
Cresco, IA05-1996
Skills
- Knowledge of EPIC
- Customer Service
- Organization and Prioritization
- Scheduling and calendar management
- Medical Terminology
- Administrative Support
- Technology Support
- Critical Thinker & Problem Solver
- HIPAA Compliance
- Positivity
- Team Player
- Microsoft Office Skills
Timeline
Secretary
University of Iowa
01.2008 - Current
Secretary
Luther College
08.2002 - 01.2008
No Degree -
Luther College
High School Diploma -
Crestwood High School
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