Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicki LaVigne

Fredon,New Jersey

Summary

A dynamic leader with a proven track record at Andover Cannabis LLC, I excel in strategic business planning and inspirational leadership, driving growth and fostering innovation. Skilled in negotiation and stakeholder engagement, I've successfully enhanced brand development and achieved a 34% sales increase through effective marketing and team building.

Results-driven business leader prepared for role with robust history of steering companies toward success and fostering culture of excellence. Known for collaborative leadership approach that aligns teams with organizational objectives and drives performance. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with focus on strategic planning and operational excellence.

Overview

17
17
years of professional experience

Work History

CEO

Andover Cannabis LLC
10.2023 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Fostered strong relationships with industry partners to expand business opportunities.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
  • Drove profitability with thorough financial analysis and strategic decisionmaking.
  • Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
  • Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
  • Elevated brand visibility and market share with launch of highly successful digital marketing campaign.
  • Drove significant cost reductions while maintaining product quality, negotiating favorable contracts with suppliers.
  • Pioneered corporate social responsibility initiatives, significantly impacting community development and sustainability.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Cultivated company-wide culture of innovation and collaboration.
  • Oversaw divisional marketing, advertising and new product development.

Business Development & Client Relations Director

Crescent Builds
02.2018 - 11.2023
  • Strengthened client relationships by proactively addressing concerns and providing tailored solutions.
  • Partnered with marketing teams to develop targeted campaigns that effectively communicated the value of our services to prospective clients in various industries.
  • Served as the primary point of contact for high-profile clients, delivering exceptional support and maintaining strong professional relationships.
  • Managed a diverse portfolio of accounts, ensuring high levels of customer satisfaction and retention.
  • Developed and implemented strategies to optimize account performance, driving revenue growth for the company.
  • Collaborated with internal teams to develop customized service offerings for key clients, resulting in increased loyalty and long-term partnerships.
  • Successfully resolved complex issues by collaborating with relevant departments, ensuring timely resolutions that maintained client satisfaction levels.
  • Conducted regular reviews of account performance, making data-driven adjustments to maintain alignment with client objectives.
  • Coached and mentored junior team members, fostering a culture of continuous improvement within the department.
  • Established trust among key clientele by consistently demonstrating expertise in their industries while adapting our approach based on their unique needs.
  • Consistently exceeded individual and team performance metrics, demonstrating a strong commitment to achieving company objectives while maintaining exceptional client relations.
  • Organized successful events for clients, creating memorable experiences that strengthened brand affinity and promoted loyalty.
  • Played an instrumental role in winning new business through effective networking and relationship building efforts.
  • Worked closely with sales teams to onboard new clients smoothly, setting expectations and establishing clear communication channels from the outset.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Produced and implemented customer satisfaction guarantee program which directly resulted 34% increase in sales.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.

General Manager of Operations & Events

The Naked City Brewery
10.2007 - 01.2018
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Implemented technology upgrades which resulted in increased workflow efficiency.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
  • Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
  • Increased employee retention rate by creating professional development programs.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

Education

Bachelor of Arts - Law & Justice, Focus On Non-Profit Law

Central Washington University
Ellensburg, WA
06-2018

Skills

  • Organizational agility
  • Negotiation
  • Planning and coordination
  • Project Management
  • Strategic Partnerships
  • Consulting
  • Approachable leader
  • Strategic business planning
  • Marketing expertise
  • Problem-solving abilities
  • Multitasking
  • Team building
  • Stakeholder engagement
  • Conflict Resolution
  • Public Speaking
  • Sales Leadership
  • Time management abilities
  • Adaptability
  • Talent Acquisition
  • Budgeting and forecasting
  • Cultural Awareness
  • Performance Metrics
  • Negotiation Tactics
  • Brand Development
  • Innovation management
  • Inspirational leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team both small and large teams between 3 and 40 staff members.
  • Introduced successful Outreach Programs in all companies for the past 20 years raising a total of $350K for charities over time

Timeline

CEO

Andover Cannabis LLC
10.2023 - Current

Business Development & Client Relations Director

Crescent Builds
02.2018 - 11.2023

General Manager of Operations & Events

The Naked City Brewery
10.2007 - 01.2018

Bachelor of Arts - Law & Justice, Focus On Non-Profit Law

Central Washington University

Similar Profiles

CREATE PROFILE
Nicki LaVigne