NICKI PATNAUDE
Quincy,MA
Summary
Experienced leader with expertise in project management and strategic planning, known for launching innovative quality mentoring systems. Proven track record in program development and stakeholder engagement, dedicated to continuous improvement and excellence in communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of the National Quality Mentoring System
MENTOR National
Boston, MA
01.2020 - Current
- Oversee the National Quality Mentoring System (NQMS) process, developing and monitoring procedures.
- Led the launch of updated quality mentoring system, aligning it with current research and user needs.
- Facilitate onboarding and coaching for system implementers, enhancing capacity building.
- Guide strategic development planning, ensuring future enhancements of mentoring systems.
- Create, maintain, and update process documentation, including manuals, toolkits, and promotional tools.
- Actively engaged in events, conferences, and public meetings
- Presented internationally on continuous quality improvement processes for mentoring programs.
Director of Quality
MENTOR Minnesota
Minneapolis, MN
01.2019 - 01.2020
- Directed National Quality Mentoring System process implementation with Minnesota mentoring programs.
- Contributed to national training efforts for NQMS reviewers through Master Trainer role.
- Provided training and consultation to enhance mentoring program quality.
- Strengthened collaborations with programs to improve quality standards and drive project objectives.
- Collaborated effectively to propel outcomes for multi-disciplined Social Innovation Fund initiative.
Manager of Community Partnerships
MENTOR Minnesota
Minneapolis, MN
05.2015 - 12.2018
- Identified grant opportunities aligned with the organizational mission and objectives, coordinated the preparation and submission of applications, and completed timely mid-year and final reports.
- Contributed to the implementation of a national system for quality mentoring assessment.
- Coordinated rebranding initiative, streamlining communication and aligning with organizational goals.
- Oversaw administration and monitoring of Robert J. Dayton Mentoring Scholarship Program.
- Additional roles held within the organization included Resource Development Consultant, Public Policy & Marketing AmeriCorps Promise Fellow, and Public Policy Graduate Intern.
Lead Sales Supervisor
Patina, Inc.
Woodbury, MN
09.2012 - 05.2015
- Trained sales associates and supervisors across several locations on strategies for exceptional customer service.
- Delegated work to staff, setting priorities and goals.
- Collaborated with manager, merchandiser, and buyers on floor merchandising and display building to keep stock presentable and engaging to customers.
- Additional roles held within the organization included Sales Supervisor and Sales Associate
Educational Support Advocate
Lutheran Social Service of Minnesota
02.2014 - 08.2014
- Created case plans and provided community resource information to students.
- Acted as conduit between families and school personnel, fostering clear communication to address student needs.
- Provided parents with resources and support related to success of their children in school.
Program Coordinator
Lutheran Social Service of Minnesota
06.2005 - 08.2011
- Developed educational programs, overseeing logistics, and leading weekly sessions on independent living skills for youth in long-term foster care.
- Established Duluth Youth Leadership Council for current and former foster care youth, developing and implementing program policies and procedures, while overseeing council operations.
- Coordinated diverse promotional efforts across different geographic areas.
- Recommended strategies to enhance programming based on evaluation findings.
- Co-facilitated a statewide, two-day, experiential learning training for new youth group facilitators.
- Received the 2011 Youth Worker Award at the Tomorrow's Leaders Today Youth Leadership Conference.
Education
Master of Science - Social Work
05-2012
Community Organizing and Advocacy focus
- Additional Coursework: Youth Development and Leadership, Public Policy
Bachelor of Science - Social Work
05-2008
- Graduated magna cum laude
- Research: Youth in Foster Care, McNair Scholars Program
Skills
- Project management
- Program development, management, and evaluation
- Strong written and verbal communication
- Curriculum development and training delivery
- Grant writing and reporting
- Organizational assessment and capacity building
- Strategic leadership
- Stakeholder engagement
- Quality improvement processes
- Team development
- Public speaking
Certification
Nonprofit Management and Leadership - Institute of Nonprofit Practice, May 2023
Accomplishments
Garringer, M., Patnaude, N., Church-Duplessis, V., & Luca-Huger, T. (2024). Concepts of Quality in Youth Mentoring Programming. In Patenschaften und Mentoring für Kinder und Jugendliche (pp. 178–190). essay, Beltz Juventa.
References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteImportant To Me
Healthcare benefitsWork-life balanceCompany CulturePaid sick leavePersonal development programsWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of the National Quality Mentoring System - MENTOR National
01.2020 - Current
Director of Quality - MENTOR Minnesota
01.2019 - 01.2020
Manager of Community Partnerships - MENTOR Minnesota
05.2015 - 12.2018
Educational Support Advocate - Lutheran Social Service of Minnesota
02.2014 - 08.2014
Lead Sales Supervisor - Patina, Inc.
09.2012 - 05.2015
Program Coordinator - Lutheran Social Service of Minnesota
06.2005 - 08.2011
University of Minnesota - Twin Cities - Master of Science, Social Work
University of Wisconsin - Superior - Bachelor of Science, Social Work
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