Summary
Overview
Work History
Education
Skills
Certification
Communication
Leadership
Timeline
Generic
Nicki Rasnake

Nicki Rasnake

Bristol,Virginia

Summary

Aspires to merge clinical expertise with ongoing education in psychological development and behavior.

  • Professional with strong background in palliative care and keen focus on effective patient management.
  • Proven track record in team collaboration and achieving patient-centered outcomes.
  • Known for adaptability, reliability, and compassionate approach.
  • Skills include care coordination, communication, and patient advocacy.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Palliative Care Coordinator

Hospice and Home Health Caregiver for Private Clientele
10.2018 - Current
  • Implement care for patients and families with terminal and incapacitating illnesses.
  • Improved patient comfort by addressing individual needs, coordinating with care teams, and developing personalized care plans.
  • Navigated complex insurance systems effectively to secure coverage for essential palliative services when needed.
  • Evaluated program effectiveness using quality improvement measures and implemented necessary adjustments for optimal service delivery.
  • Served as a trusted resource for information on advanced directives, assisting patients in completing these documents accurately.
  • Assessed patient symptoms regularly to inform intervention adjustments as needed while maintaining open lines of communication with the multidisciplinary team.
  • Promoted a holistic approach to patient care by integrating medical, psychosocial, spiritual, and cultural components into personalized treatment strategies.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Maintained detailed patient records, ensuring accurate documentation of care coordination activities and adherence to regulatory requirements.
  • Coordinated bereavement support services for families following the loss of a loved one, connecting them with appropriate resources as needed.

Safety Consultant

Hockman Safety Training
11.2017 - 01.2019
  • Involved in teaching construction and maintenance contractors basic and intermediate safety classes related to Virginia Department of Transportation and Virginia Occupational Safety and Health Compliance requirements. Teaching process of maintaining required documentation required by Federal and State entities.
  • Designed customized safety programs tailored to specific industry needs, enhancing overall worker protection.
  • Enhanced workplace safety by conducting thorough risk assessments and implementing effective control measures.
  • Improved company compliance with OSHA regulations through diligent inspections and corrective actions.
  • Influenced a positive safety culture by promoting open communication between staff and management regarding workplace concerns.
  • Reduced accident rates by providing comprehensive safety training for employees and management.
  • Spearheaded regular safety committee meetings to discuss ongoing concerns, review incidents, and collaboratively develop solutions focused on continuous improvement initiatives.
  • Increased employee awareness of safety hazards by developing and delivering engaging safety presentations.
  • Championed behavioral safety programs, resulting in increased employee engagement and ownership of workplace safety responsibilities.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Recognized, documented, and advised on removal of hazards.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
  • Provided new-employee health and safety orientations and developed materials for presentations.

Administrative Assistant

Honey Do Services and Three T Lawn & Maintenance
08.2014 - 01.2016
  • Work with customers to schedule appointments, provide estimates related to interior and exterior home repair needs as well as lawn care maintenance. Handle billing, collect payments, and maintain records. Provide supervision to employees performing work based upon client agreements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Co-Owner/Manager

Advance Termite and Pest Control Services
03.2008 - 05.2013
  • Started, operated and managed a pest control business. Managed Human Resources functions, supervised employees, researched and obtained licenses and permits from governing agencies such as the TN Department of Agriculture and EPA. Was lead customer service representative with clients. Managed all financial aspects of the company.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Established foundational processes for business operations.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Quality Control Inspector

Universal Fibers
02.2006 - 04.2008
  • Functioned as a plant quality inspector. Conducted sampling, analyze problems, and report to proper personnel.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Completed precise measurements using special tools.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
  • Updated quality control records and reports.
  • Recorded inspection and test results on data sheets.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Examined products for imperfections and defects.
  • Sampled products to verify compliance with standards
  • Operated and maintained testing equipment.
  • Followed safety protocols while handling hazardous materials.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.

Administrative Assistant

Various Highway Construction Companies
01.1995 - 01.2004
  • During this period of time worked for companies that were successful bidders on highway construction work along the I-81 corridor in Virginia. Performed administrative duties such as recordkeeping, employee time entry, accounts payable/receivable, quality assurance reporting, materials logs, safety data, project progress reports, coordination of work with governing agencies such as Corp of Engineers, general correspondence.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.

Education

BA - Psychology

Southern New Hampshire University
Concord, NH
10.2025

Certified Nursing Assistant - undefined

Mountain Empire Community College
01.1994

General Studies - Psychology

Southwest Virginia Community College
01.1993

Diploma - undefined

Lebanon High School
Lebanon, VA
01.1992

Skills

Microsoft Office expertise Client support and relations Financial administration Reporting and scheduling Documentation oversight Training and development

Certification

Certified in Microsoft Office

Communication

I possess strong communication skills developed through experience interacting with clients and the public. I am comfortable in small and large group settings. I have advanced these skills performing work as not only at entry level positions, I utilized those skills to improve my knowledge in order to perform at my best level.

Leadership

Through my career I have been placed in roles where I have had the opportunity to develop leadership skills and apply them to the success of a team. I feel my time as a small business owner enabled me to further enhance my ability to work with managers to achieve company goals. Most of all, I realize that the true success of a company comes from working as a team. My goal is to apply the skills and abilities I have to help my team succeed.

Timeline

Palliative Care Coordinator

Hospice and Home Health Caregiver for Private Clientele
10.2018 - Current

Safety Consultant

Hockman Safety Training
11.2017 - 01.2019

Administrative Assistant

Honey Do Services and Three T Lawn & Maintenance
08.2014 - 01.2016

Co-Owner/Manager

Advance Termite and Pest Control Services
03.2008 - 05.2013

Quality Control Inspector

Universal Fibers
02.2006 - 04.2008

Administrative Assistant

Various Highway Construction Companies
01.1995 - 01.2004

Certified Nursing Assistant - undefined

Mountain Empire Community College

General Studies - Psychology

Southwest Virginia Community College

Diploma - undefined

Lebanon High School

BA - Psychology

Southern New Hampshire University

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Nicki Rasnake