Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Nicki Scheirer

Saint Cloud,FL
Nicki Scheirer

Summary

Professional and dedicated with experience to what the job title entails with proven track record of providing exceptional customer service in fast-paced work places. Well-organized, quick learner committed to delivering high-quality results upon learning the position hired for. Adaptable and versatile worker providing excellent customer service within dynamic environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Reliable, trustworthy with a passion for ensuring that confidential information is locked away as it should be in the work place. However, kept confidential with being trusted with the information.

Overview

28
years of professional experience
1
Certification

Work History

Stewart Title Guaranty Company
Celebration, FL

Escrow Processor /Office Administrator
08.2021 - Current

Job overview

  • Followed-up on status of releases, policies, and return of recorded documents.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Opened incoming orders and set up escrow files within a few hours of receiving purchase agreement.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Reach out to the correct parties for information needed to successfully complete the order entry process.
  • Order Entry
  • Follow a timely process of communication from the time the purchase agreement is received to the time it is handed over to the next person.
  • Multi task all day long with balancing emails, phone calls, opening orders, posting wires, sending out optional ways of sending the EMD, helping buyers and sellers over the phone with Welcome package / Docusign questions.
  • Sent out Owners Policies, Lenders Polices, Deeds and Mortgages along with generating a letter to mail the package out if requested.
  • Search Property Appraiser, Tax Collector sites for Deeds and Tax Bills
  • Maintain accuracy, efficiency and attention to detail from the very start.

Garth Britenriker Enterprises
St. Cloud, FL

Secretary
01.2021 - 06.2021

Job overview

  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Produced accurate office files, updated documents using Word and Excel with current information needed for the weekly SWPPP (Storm Water Pollution Prevention Plan).
  • Completed accurate daily Paymode-X remittance summaries and invoicing through Quickbooks.
  • Input employees hours each week for payroll through SunTrust Bank.

Brews N Blues
Saint Cloud, FL

Server / Bartender
01.2019 - 05.2020

Job overview

  • Greet customers walking in making them feel welcome.
  • Approaching the table greeting them with a welcome, my name, presenting any specials.
  • Taking customers orders, running food, washing dishes.
  • Maintaining good customer service per each table in the assigned designated station.
  • Pre bussing each table to ensure a comfortable experience.
  • Processing cash and credit card payments.
  • Closing procedures, wiping all tables, sweeping, putting all chairs on tables, sweeping, moping, vacuuming.
  • Keying all credit card tips in the system, printing server report, cashing out and clocking out.

Action Rentals, LLC
Orlando, FL

Administrative Assistant
10.2017 - 10.2019

Job overview

  • General office administration including filing, going through all weekly sales reports and separating reports that were to be noticed.
  • Logging into our NTO website and submitting all contracts that were to receive this notice depending on the length of the job, the type of equipment out, the customers pay history and the amount of the rental.
  • Many things that had to be identified before a notice was placed.
  • Emailing back and forth with questions that may pertain to that particular job to keep the process rolling.
  • Logging all Sales Reps weekly sales reports on an Excel spreadsheet indicating the rep and the type of equipment out on rent.
  • Submitting this sheet directly to the corporate office.
  • Responsible for all COI's (Certificate of Insurance) for each customer.
  • Upon receiving verifying if the customer's cert.
  • Was valid.
  • If not a point of contact was made to the insurance company or directly to the customer with what would need to be in place to make their cert valid.
  • Upon receiving a valid COI, had to go into customers account and add this info.
  • In charge of all office supply ordering for the entire branch.
  • Provided support to my teammate whom was in collections.
  • Took payments via email, a phone call or a customer walking through the door.
  • Processed all payments and applied in POR.
  • Responsible for all end of day balancing procedures with POR and the credit card machine and submitting these reports to the corporate office.
  • Keeping the branch in an orderly fashion, clean and organized daily.
  • Time clock Supervisor, adding and removing employees upon starting or leaving with the company.
  • Reviewing time sheets for approval of hours, sick pay, vacation pay on a weekly basis then submitting to HR to process.
  • Responsible for all employees health insurance eligibility.
  • Ensuring they receive the proper paperwork to opt in or opt out then submitting completed paperwork to HR to process.
  • Maintained a list of customers company wide that were not to Cont'd (Notice to Owner) from receiving emails from other branches to add certain customers to the list.
  • This list was maintained on an Excel Spreadsheet.
  • Upon updating the list, whether it be to add or delete a customer it would be sent out company wide to ensure all teammates were on the same page.
  • Prepared sales contracts through POR daily for all new sales orders that came through via email, a phone call or a walk in.
  • Provided excellent customer service on a daily basis.
  • Maintained emails according to receiving them.
  • Knowing what was priority and managing in that fashion.

RR Donnelley
Orlando, FL

Biller
02.2017 - 09.2017

Job overview

  • Multitasked between two big computer screens minimizing and maximizing screens between excel spreadsheets, dragging info from one sheet to another, emailing reps and customers regarding jobs for billing info to ensure each job was billed accordingly.
  • Responsible for all of Las Vegas customers billing.
  • Between phone calls in and phone calls out this job was very detailed and required multi-tasking unlike any other.
  • In which it was done in an organized fashion.
  • Extreme attention to detail for proper billing procedures.

SunTrust
Saint Cloud, FL

Client Service Specialist / Teller / Teller Coordinator
09.2014 - 02.2017

Job overview

  • Provide industry leading service while assisting with and supporting all aspects of sales, service and transaction activities in the branch.
  • Ability to handle a variety of tasks and priorities accurately and efficiently during the course of a business day.
  • Tasks and priorities include lobby management, account maintenance, cash handling, deposits and withdrawals, payments and transfers as well as consignment items sales.
  • Develop and expand new client relationships through utilizing resources to conduct consultative conversations and provide financial solutions that meet clients needs across all products and service lines.
  • Primary focus is assisting with client transaction and service needs with additional activities related to sales opportunities, based on the branch needs.
  • Complete transactions according to established guidelines in a timely manner.
  • Balance vaults and ATM's.
  • Identify referral opportunities and make appropriate referrals.
  • Participate, support and develop effective relationships with all branch partners including branch teammates, Regional Operations Manager, Financial Advisors etc.
  • Ensure compliance with internal controls, operational procedures and risk management policies.

Fatboys Kissimmee
Kissimmee, FL

Manager
03.1997 - 08.2014

Job overview

  • Carefully interviewed, selected, trained and supervised staff on operating procedures and company policies.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Prepared for and executed new menu implementations.
  • Organized special events in the restaurant including receptions, promotions and corporate luncheons.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Skillfully integrated with external vendors to obtain the best quality in pricing and product.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and time keeping, including completion of proper paperwork for new hires and terminations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Purchased adequate quantities of necessary restaurant items including food, beverages, equipment and supplies.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Computed bills, collected payments and made change for guests.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Solved unresolved customer issues.
  • Processed payroll for 39 employees.
  • High school or equivalent.

Education

St. Cloud High School
Saint Cloud, FL

High School Diploma
05.1994

Skills

  • ATM
  • Attention to detail
  • Balance
  • Billing
  • Cash handling
  • Closing
  • Credit
  • Clients
  • Confidentiality Understanding
  • Excellent customer service
  • Email
  • Employee confidence
  • Excel
  • Fashion
  • Filing
  • Focus
  • General office
  • HR
  • Inventory
  • Managing
  • Office administration
  • Organization
  • Microsoft Office
  • Multi-tasking
  • Payroll Processing
  • Personnel
  • Policies and Procedures
  • Presenting
  • Pricing
  • Quality
  • Quickbooks
  • Scheduling
  • Special events
  • Staffing
  • Supervisor
  • Supply ordering
  • Time Clock Authorizer/Manager

Certification

Notary Public State of Florida

Timeline

Escrow Processor /Office Administrator

Stewart Title Guaranty Company
08.2021 - Current

Secretary

Garth Britenriker Enterprises
01.2021 - 06.2021

Server / Bartender

Brews N Blues
01.2019 - 05.2020

Administrative Assistant

Action Rentals, LLC
10.2017 - 10.2019

Biller

RR Donnelley
02.2017 - 09.2017

Client Service Specialist / Teller / Teller Coordinator

SunTrust
09.2014 - 02.2017

Manager

Fatboys Kissimmee
03.1997 - 08.2014

St. Cloud High School

High School Diploma

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Nicki Scheirer