Nickia Dukes
Phoenix,AZ
Summary
Proven professional with a strong background in customer service and team collaboration, honed at Whole Foods Market Inc. Excelled in front-end performance optimization and efficient time management, demonstrating a keen ability to enhance customer satisfaction and streamline operations. Skilled in building trust and rapport, complemented by a solid foundation in retail transactions.
Overview
10
10
years of professional experience
Work History
Front End Associate
Whole Foods Market Inc
Los Angeles, CA
04.2019 - Current
- Demonstrates patience in dealing with customers and Team Members.
- Maintains proficiency with the Cashier Code Book and PLUs:
- Strong basic math skills
- Strong to excellent communication skills and willingness to work as part of a team.
- Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
- Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
- Ability to follow directions and procedures; effective time management and organization skills.
- Passion for natural foods and the mission of Whole Foods Market.
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
- Understanding of and compliance with WFM quality goals.
- Strong attention to detail.
Server
California Kitchen Pizza
Hollywood, CA
06.2024 - 12.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
One-On-One Aide
Delta T Group
Palmdale , CA
08.2014 - 06.2018
- Evaluated student needs to provide helpful resources and support.
- Observed changes in client's condition or behavior and reported any concerns to supervisor or health care provider immediately.
- Built strong and trusting rapport with clients and loved ones.
- Provided companionship and emotional support to clients in need.
- Maintained accurate records of services provided to clients.
- Participated in team meetings regarding progress or lack thereof towards goals established for each individual case.
Education
Associate of Arts - Criminal Justice
Antelope Valley College
Lancaster, CA05-2017
Skills
- Efficient time management
- Customer service
- Team contribution
- Front-end performance optimization
- Order selection and preparation
- Retail transactions
Timeline
Server
California Kitchen Pizza
06.2024 - 12.2024
Front End Associate
Whole Foods Market Inc
04.2019 - Current
One-On-One Aide
Delta T Group
08.2014 - 06.2018
Associate of Arts - Criminal Justice
Antelope Valley College
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