Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Awards
Publications
Timeline
Generic

Nicki C. Kastellorizios-Lee

Orland Park,IL

Summary

Dedicated Communications Manager with expertise in leading campaigns that enhance engagement and align with business objectives. Skilled in executive messaging and storytelling, using data to improve message impact and drive organizational change. Proven track record in fostering collaboration and maintaining brand voice across platforms.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Leadership Communications Manager

Perkins Coie
Chicago, IL
01.2020 - 06.2025
  • Orchestrated 100+ multi-channel communication campaigns across IT, HR, and business operations, increasing internal engagement metrics by an average of 15%.
  • Partnered with executive leadership to align messaging with business goals, influencing behavior change and adoption across audiences of over 2,800 attorneys and business professionals.
  • Led enterprise change communications for major IT transitions, with open rates exceeding 70%, driving adoption and user compliance, and reducing service desk tickets.
  • Elevated executive communications through tailored messaging frameworks, improving leadership visibility and message retention, as indicated through statistics and employee feedback.
  • Served as a ghostwriter for the Chief Information Officer, including campaign branding, executive communications, newsletters, video selfies, and podcasting.
  • Designed editorial calendar and strategic governance process that significantly reduced messaging conflicts and streamlined enterprise communications.
  • Managed writers and content submissions on strategy, deliverables, revisions, brand, resonance, and audience segmentation.
  • Translated complex, technical initiatives into accessible, resonant content, resulting in consistent readership, adoption, and compliance.
  • Championed the use of data analytics—open rates, CTR, time on page—to optimize campaign performance and drive continuous improvement with readership.
  • Introduced scalable templates and playbooks for message planning and deployment, contributing to a 25% faster campaign turnaround, and providing governance and consistency.
  • Facilitated cross-departmental collaboration to unify tone, reinforce brand identity, and deliver a consistent voice across omnichannel messaging and platforms.
  • Produced internal podcast to maximize multi-channel outreach and drive organizational change.

Business Testing Liaison

BMO Harris Bank
Chicago, IL
10.2018 - 01.2020
  • Coordinated testing communication efforts between business users and IT for digital banking rollouts, supporting user adoption across various departments.
  • Streamlined issue resolution and testing workflows during UAT (User Acceptance Testing), helping to reduce pre-launch errors and improve user experience.
  • Collaborated with business analysts and QA teams to define testing requirements and provide feedback loops that accelerated project cycles.
  • Documented and communicated test findings to senior stakeholders, enhancing transparency and enabling faster decision-making.

Technology Training Business Analyst

Greenberg Traurig, LLP
Chicago, IL
12.2009 - 10.2018
  • Developed and delivered custom training materials and support documentation for legal technology platforms used by over 3,500 attorneys and staff.
  • Analyzed user behavior and feedback to recommend improvements to training programs.
  • Created and piloted change management communication model for new software deployments, leading to smoother transitions and fewer help desk escalations based on business systems analysis.
  • Facilitated in-person and virtual training sessions, averaging 15 or more workshops per quarter, with consistently strong attendance and positive feedback.
  • Acted as a liaison between IT, vendors, and attorneys to ensure alignment on user needs, training effectiveness, and adoption goals.
  • Served as brand ambassador for major organizational technology updates.

Education

M.S. - Information Systems (Business Systems & Strategy)

DePaul University
Chicago, IL
01-2015

B.A. - Political Science & Philosophy

DePaul University
Chicago, IL
01-2006

Skills

  • Executive communications
  • Omnichannel campaign strategy and delivery
  • Strategic storytelling and editorial planning
  • Data-driven messaging campaigns
  • Intranet and newsletter management
  • Brand voice governance
  • Change Agent
  • Proficiency in Microsoft 365, including Copilot, Canva, Vuture, Pardot, and ChatGPT/DALL-E

Certification

  • Employee Experience Certificate, 2024
  • Influential Communicator Certificate, 2023
  • AI-Enhanced Content Strategy, 2023
  • Strategic Storytelling for Internal Communications, 2023

References

Available upon request.

Awards

Award-winning author (The BookFest, PenCraft 2025), #WeLeadComms Honoree (2024), ILTA Women Who Lead Honoree (2023)

Publications

  • Author, Good Digital Citizen: Everyday Ethics for an Intentional Digital Existence (Oct 2024)
  • Author, Readworthy Communications in the Era of AI Summaries (July 2024) and Stemming the Tide of Change Resistance (Nov 2018)
  • Podcast Producer, Agile Chronicles: Cracking the Code of Modern Work (2024)
  • Podcast Guest on various outlets covering ethical tech, AI, and modern internal communications, including ICON Sparrow Connected The People Effect in Internal Comms: Bridging Technology & Human Comms (2022-2025)

Timeline

Leadership Communications Manager

Perkins Coie
01.2020 - 06.2025

Business Testing Liaison

BMO Harris Bank
10.2018 - 01.2020

Technology Training Business Analyst

Greenberg Traurig, LLP
12.2009 - 10.2018

M.S. - Information Systems (Business Systems & Strategy)

DePaul University

B.A. - Political Science & Philosophy

DePaul University

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