Years of experience
Nickie Grudowski
Fond Du Lac,WI
Summary
Results-driven service professional with a strong ability to multitask and uphold cleanliness standards, enhancing customer satisfaction at Sal's Pizza through exceptional service and efficient order management. Proficient in pizza preparation and inventory control, contributing to a 20% increase in repeat business by consistently exceeding expectations.
Overview
30
30
Work History
Counter Service Pizza Maker
Sals Pizza
Fond Du Lac, WI
02.2021 - 08.2024
- Greeted customers in a friendly and courteous manner.
- Prepared pizza dough for use in making pizzas according to established recipes.
- Mixed ingredients, such as sauces, cheeses, meats, and vegetables to create pizzas of various sizes and flavors.
- Rolled out dough to form crusts of the desired size and thickness.
- Spread sauce over the surface of the pizza crusts with a spoon or ladle.
- Sprinkled cheese and other toppings onto pizzas prior to baking them.
- Baked pizzas in ovens at temperatures up to 500 degrees Fahrenheit.
- Monitored baking progress through visual inspection and by using thermometers.
- Removed finished pizzas from ovens with spatulas or trays.
- Placed prepared pizzas into boxes for delivery or pickup orders.
- Packaged take-out orders for customers who have dined in the restaurant.
- Assisted with cleaning tasks such as sweeping floors, washing dishes, wiping counters, and sanitizing equipment.
- Checked inventory levels on a daily basis to ensure that all necessary items are stocked properly.
- Ordered supplies when needed from vendors or suppliers.
- Followed food safety guidelines when preparing foods for customers.
- Operated cash registers accurately to process customer payments.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Assisted with preparation of salads, sandwiches, appetizers, desserts., as needed.
- Ensured that all food products were stored correctly according to food safety guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assembled and served meals according to specific guest requirements.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Directed patrons to restrooms and other amenities within facility.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Tailored orders to address customer allergies and gluten concerns.
Laborer
QPS Staffing
South Milwaukee, WI
03.1994 - 03.1996
- Worked with team members to ensure efficient workflow throughout the day.
- Assisted with basic maintenance tasks such as sweeping, mopping, and cleaning.
- Transported heavy items from one location to another using hand trucks or carts.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Inspected finished projects for quality assurance purposes before handing off to customer.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
Education
High School Diploma -
Ethen Allen School For Boys
Delafield, WI01-1992
Skills
- Cleaning and sanitation
- Workstation organization
- Efficient multitasking
- Ingredient preparation
- Sanitation procedures
- Pizza preparation
- Customer service
- Inventory management
- Opening and closing duties
- Order accuracy
- Food safety practices
- Food preparation
- Order taking
- Complaint resolution
- Cash handling accuracy
- Sales experience
- Telephone etiquette
- Phone etiquette
- Safety procedures
Affiliations
- I am a family orientated person, I am currently on disability, I started as a volunteer at Sal's pizza. in 2001 Mainly to prove to myself that i can hold a real paying job. if I ever decided to try and get one. After my experience at Sal's and for the many things that I've learned along the way, there like my second family i would say. I think I'm more then ready to try something new. My goal is to finely free myself from Disability Status.
Accomplishments
- N/A
Certification
- N/A
Languages
English
Professional
Custom
- I AM ME.
Timeline
Counter Service Pizza Maker
Sals Pizza
02.2021 - 08.2024
Laborer
QPS Staffing
03.1994 - 03.1996
High School Diploma -
Ethen Allen School For Boys
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