Nickie Kushmaul
Pittsford,MI
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
32
32
years of professional experience
Work History
Owner/Operator
McDowell's Transportation
01.2009 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Meter Services Division
Nevada Power Co.
04.2003 - 08.2008
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Repaired non-functioning meters and tested to verify operational status.
- Performed monthly meter tests to determine functionality and reliability.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Used [Software] to transfer collected data to company databases daily.
Casino Cage Cashier
Main Street Casino
10.2000 - 04.2003
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
- Handled money, ticket and chips exchanges for customers.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Quickly and accurately counted drawers at start and end of each shift
- Processed various cash transactions and answered gaming customer questions
- Counted and recorded assigned funds and made exchanges of funds throughout shift
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Production Operator
Armour Swift Eckrich
04.1998 - 08.2000
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Loaded supplies into machines by hand or by hoist.
Up Front Cashier Supervisor
Big Kmart
03.1996 - 04.1998
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
Store Manager
Family Dollar
02.1994 - 03.1996
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Shift Manager
Taco Bell Restaurant
05.1991 - 02.1994
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Meter Services
Meter Training Division
Las Vegas, NV07.2005
High School Diploma -
Concord High School
Concord, MI06.1992
Skills
- Account Oversight
- Issue Identification
- Lean Methodology
- Accounts Payable and Accounts Receivable
Gardening
I love growing plants. I do several inside house plants as well as those in my yard. I have what some would call a green thumb. I grow a vegetable garden as well. I harvest plants and vegetables.
Timeline
Owner/Operator
McDowell's Transportation
01.2009 - Current
Meter Services Division
Nevada Power Co.
04.2003 - 08.2008
Casino Cage Cashier
Main Street Casino
10.2000 - 04.2003
Production Operator
Armour Swift Eckrich
04.1998 - 08.2000
Up Front Cashier Supervisor
Big Kmart
03.1996 - 04.1998
Store Manager
Family Dollar
02.1994 - 03.1996
Shift Manager
Taco Bell Restaurant
05.1991 - 02.1994
Meter Services
Meter Training Division
High School Diploma -
Concord High School
Similar Profiles
Christopher TurnerChristopher Turner
Laborer at McDowell's Complete Chimney ServiceLaborer at McDowell's Complete Chimney Service
Rheanna EngelsdorferRheanna Engelsdorfer
Salad Bar Clerk at McDowell's YIGSalad Bar Clerk at McDowell's YIG
Samantha TownsendSamantha Townsend
Dispatcher, Clerk at @ Department of Transportation, Caltrans & Legend TransportationDispatcher, Clerk at @ Department of Transportation, Caltrans & Legend Transportation
Eve RichardsEve Richards
Artistic Hair Designer at Self-employeedArtistic Hair Designer at Self-employeed
Samantha StrattonSamantha Stratton
Material Handler at Hi-Lex ControlsMaterial Handler at Hi-Lex Controls