Hi, I’m
Nickie Lyons
Chauvin,LA
Summary
Talented, Enthusiastic business professional with excellent marketing, customer service and facility oversight skills with more than 7 years of experience. Highly effective and comfortable working with people at all levels in organization. Well-versed in training, educating, motivating and supporting staff members. Strategic in developing policies, managing staff and developing new revenue streams. Experience planning, leading and improving activities to support successful business operations.
Overview
11
years of professional experience
1
Certification
4
years of post-secondary education
Work History
AnuMe BodtiqueHouma, Louisiana
Clinical Healthcare Practitioner/Owner
08.2019 - Current
Job overview
- Assessed, evaluated and cared for medical massage patients of all ages.
- Discuss care plans with patients and explain treatment options and refer out when necessary.
- Completed 120 hours of clinical work in natural pain management options
- Served as lead health care provider and office manager for 985-772-2937-AnuMe Bodtique Medispa.
- Cared for post-surgical patients after BBL, Tummy Tuck & Liposuction procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
- Generated revenues yearly and effectively capitalized on industry growth first year.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Established foundational processes for business operations.
Traveling ChairsHouma, LA
CEO
04.2016 - 07.2020
Job overview
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Prepared organization for forecasted demand levels through effective operational planning.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
- Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Determined vision and strategic direction for Medispa and coordinated resources to achieve targets within optimal timeframes.
- Increased company revenue by $189,000 in 2 years through progressive new market strategies and hiring the right personnel.
- Developed and implemented strategic updates to service department to solve issues affecting efficiency, profitability and production.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Established foundational processes for business operations.
Advantage StaffingHouma, LA
Recruiter
05.2012 - 10.2015
Job overview
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Facilitated new employee orientations to foster positive team attitude.
- Maintained filing & billing system of current, prospective and future positions.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Conducted 3 recruiting events per year to grow passive talent pipeline to prepare for future hiring needs.
- Established reputation among leading oilfield, medical field, manufacturing organizations for possessing extensive candidate network and successful placement of top specialists.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Oversaw HR needs for over 70-employee operation across the tri-parish area.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents, terrorist attacks and terrorist attacks.
- Coordinated schedules to arrange management interviews with applicants.
- Advertised job opportunities on social media platforms and job boards.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Oversaw HR needs for 150-employee operation across 40 locations.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Education
ACE Institute of TechnologyNew York, NY
Bachelor of Science from Clinical Healthcare Practitioner
01.2019 - 03.2021
University Overview
- 11 years of Continuing education and Clinical Experience.
Blue Cliff - HoumaHouma, LA
Associate of Science from Massage Therapy
10.2009 - 05.2011
University Overview
- Continuing education in Medical Massage field.
- Member of our Local College Advisory Board for the massage industry.
- Member of the AMTA
L.E. Fletcher Technical Community CollegeSchriever, LA
Associate of Applied Science from Business Administration And Management
05.2003
Skills
- Industry Expertise
- Leadership and People Development
- Annual Planning
- Strategic Planning
- Change and Growth Management
- Operational Analysis
- Integrity and Transparency
- Intuit QuickBooks
- Marketing Tactics
- Finance and Accounting Operations
- Accounts Payable and Accounts Receivable
- Evaluating Suppliers
- Operational Efficiency and Safety
- MS Office
- Complex Problem-Solving
- Therapeutic Massage
- Sales Growth
- Investor Relations
- Tradeshow Events
- Strategic Networking
- Website Creation
- Corporate Strategy and Development
- Contract Development and Management
- Managing Operations and Efficiency
- Administration and Reporting
- Staff Management
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Managing Terminations
- Maintenance and Repair Management
- Managing Files and Records
- Product Management and Branding
- Budgeting and Resource Management
- Invoice Reconciliation
- Managing Live Events
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Websites
Affiliations
Junior Auxiliary
AMTA
L. E. Fletcher Advisory Board Member for massage therapy program.
Certification
- Certified Clinical Healthcare Practitioner, AnuMe Bodtique - 2 years
- Licensed Massage Therapist - 11 years
Languages
Spanish
Limited Working
Timeline
Clinical Healthcare Practitioner/Owner
AnuMe Bodtique
08.2019 - Current
ACE Institute of Technology
Bachelor of Science from Clinical Healthcare Practitioner
01.2019 - 03.2021
CEO
Traveling Chairs
04.2016 - 07.2020
Recruiter
Advantage Staffing
05.2012 - 10.2015
Blue Cliff - Houma
Associate of Science from Massage Therapy
10.2009 - 05.2011
L.E. Fletcher Technical Community College
Associate of Applied Science from Business Administration And Management
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Educated patients and answered questions about health condition, prognosis, and treatment. Administered medications via oral, IV, and intramuscular injections and monitored responses. Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times. Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities. Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient. Responses in electronic medical records. Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines. Performed triage on incoming patients and determined severity of injuries and illnesses Communicated with healthcare team members to plan, implement and enhance treatment strategies Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team. Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealthEducated patients and answered questions about health condition, prognosis, and treatment. Administered medications via oral, IV, and intramuscular injections and monitored responses. Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times. Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities. Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient. Responses in electronic medical records. Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines. Performed triage on incoming patients and determined severity of injuries and illnesses Communicated with healthcare team members to plan, implement and enhance treatment strategies Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team. Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealth