Nickie Owens
DuPont,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Military. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Religious Affairs NCO
US ARMY
01.2021 - 04.2024
- Streamlined office operations, resulting in improved efficiency through meticulous record-keeping and file management.
- Contributed to positive work environment by mentoring junior staff and fostering a culture of collaboration and professional growth.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided primary customer support to internal and external customers.
- Enhanced communication between departments by coordinating meetings and sharing relevant information.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
Religious Affairs Specialist
US ARMY
02.2019 - 01.2021
- Reduced errors in fund transfers by closely monitoring transactions and performing thorough reconciliations.
- Enhanced funds transfer efficiency by implementing streamlined procedures and optimizing system functionality.
- Collaborated with 2 team members to develop strategies for minimizing risks associated with wire transfers.
- Reduced misplacement of documents by maintaining updated filing catalog.
- Enhanced customer satisfaction by 20% with responding promptly to inquiries and addressing concerns professionally.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized 2 data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
Education
Bachelor of Homeland Security and Emergency Management -
University of Arizona Global Campus
Chandler, AZ06.2020
Associates of Liberal Arts -
East Mississippi Community
Scooba, MS05.2014
Skills
- Attention-to-Detail
- Coalition building
- Task Prioritization
- Committee leadership
- Critical Thinker
- Financial Basics
- Emotional Intelligence
- Operating Safely
- Proficient In Microsoft : Word, Excel, PowerPoint and Outlook
- Situational Awareness
- Oral Communication
- Realistic Goal Setting
Websites
Accomplishments
- Documented and resolved budget issues which led to 0 discrepancies.
- Used Microsoft Excel & Word to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
Affiliations
- Army
Cedcross Volunteer - Canteen
Prepared hygiene kits for Soldiers during in and out processing.
Organized and cleaned facility
Timeline
Religious Affairs NCO
US ARMY
01.2021 - 04.2024
Religious Affairs Specialist
US ARMY
02.2019 - 01.2021
Bachelor of Homeland Security and Emergency Management -
University of Arizona Global Campus
Associates of Liberal Arts -
East Mississippi Community
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