Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Nickie Riley

Idalou,TX

Summary

Accomplished vendor relations manager skilled in maintaining vendor compliance, banking, legal and regulatory requirements. Knowledgeable about risk management and avoidance strategies. Attentive, organized and analytical with a proactive and diligent nature. I have an extensive background in managing vendor relationships and ensuring compliance with contract terms. Expert in streamlining processes to enhance efficiency and fostering strong partnerships with stakeholders. Demonstrated expertise in negotiation and contract management, coupled with proficiency in conflict resolution.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Government Sector Account Manager

HUB International
01.2019 - 12.2021
  • Managed Request for Proposals (RFP) for multiple internal and external clients.
  • Vendor onboarding, compliance reviews, reference checks, banking and insurance verifications, contract negotiations, financial analysis of contracts and audits of contracts to ensure compliance with government purchasing guidelines and contracts.
  • Cultivated and maintained relationships with county, state, school board and local officials, insurance carriers, consultants and vendors to ensure that clients are able to offer the best in class benefits to their employees.
  • Worked with stakeholders to ensure the proper management of the taxpayer dollar.
  • Oversaw implementation of contract deliverables with multiple vendors, to ensure timely and accurate onboarding, with a strong focus on efficiency and process improvement.
  • Provided excellent customer service to clients, business partners and internal partners.
  • Managed vendor relationships from cradle to grave.
  • Negotiated contract renewals to secure long-term partnerships with key clients.

Strategic Engagement Supervisor/PEBA Administrator

Texas Municipal League IEBP
01.2001 - 01.2016
  • Presented and made recommendations to the Board of Directors and external clients, related to awarding contracts, contract variances, vendor negotiations, membership growth, out of state relationship management and member benefit satisfaction.
  • Contract management for internal and external customers, contract negotiations, auditing, revisions and file maintenance.
  • Developed and maintained a detailed tracking system to manage contract start/end dates, compliance certificates, banking verifications, non-disclosure agreements and certificates of insurance per vendor, and per client.
  • Interfaced and communicated effectively via phone, written correspondence, email and in-person with vendors, clients/groups, management teams, city councils/management, and external customers.
  • Mentored team members to develop skills and improve job performance.
  • Ensured compliance with company policies by conducting regular audits.
  • Responsible for standardization of technical information for internal and external customers, with a focus on improvements in accuracy and workflow.
  • Managed Request for Proposals (RFP) for multiple internal and external clients simultaneously, including development, posting, notification and compliance with local government codes/regulations.
  • Subject Matter Expert for medical, dental, vision and pharmacy benefits state and federal mandates, PPACA, HIPAA, Flexibility Spending Accounts (FSA), Health Spending Accounts (HSA), Health Reimbursement Accounts (HRA) and Retiree Reimbursement Accounts (RRA)
  • Preparation of monthly, quarterly and annual reports for the Board of Directors and external customers.
  • Identified and developed budgets for a new department.

Skills

  • Account management
  • Client relations
  • Contract negotiation
  • Project management
  • Business development
  • Cross-functional collaboration
  • Strategic planning
  • Stakeholder engagement
  • Performance metrics
  • CRM systems
  • Data analysis
  • Client satisfaction
  • Time management
  • Communication skills
  • Budget management
  • Process improvement
  • Product knowledge
  • Decision making
  • Financial reporting
  • Client onboarding

Certification

  • HCSA (Healthcare Customer Service Associate)
  • HIA (Health Insurance Associate)
  • DIA (Disability Income Associate)

Timeline

Government Sector Account Manager

HUB International
01.2019 - 12.2021

Strategic Engagement Supervisor/PEBA Administrator

Texas Municipal League IEBP
01.2001 - 01.2016

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Nickie Riley