Summary
Overview
Work History
Education
Skills
Highlightedaccomplishments
Clearance
Personal Information
Timeline
Generic

Nickie Simon

Houston,United States of America

Summary

Dedicated professional with a diverse background in human resources assistance, customer service, and operations. Demonstrated ability to provide comprehensive HR support, including recruitment, onboarding, and employee relations. Proven track record in delivering exceptional customer service (remote), ensuring client satisfaction through effective communication and problem-solving skills. Strong operational expertise in optimizing processes and procedures to drive efficiency and productivity. Eager to leverage a multifaceted skill set and a passion in customer service to contribute to the success of remote employment.

Overview

12
12
years of professional experience

Work History

Merchandiser

Frito-Lay
01.2024 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
  • Arranged consistent shelves, bins, and racks at 15 locations by following established planograms.

Operations Specialist II

Vectrus
01.2014 - 01.2021
  • Expertly directed, controlled, and supported multifaceted operations and projects, consistently achieving seamless execution and enhanced personnel performance through comprehensive training initiatives
  • Played pivotal role in human resources operations, overseeing personnel training, files, benefits, payroll, and expenses while driving performance enhancements through metric analysis and strategic recommendations for contracts and promotions
  • Proactively conducted in-depth research and curated relevant insights ahead of meetings, actively participating to provide valuable assistance, contributing to informed decision-making and seamless meeting outcomes.
  • Collected, arranged, and input information into database system.
  • Boosted customer satisfaction, addressing employee concerns in a timely and professional manner.
  • Successfully managed holiday, military/civilian projects simultaneously while adhering to deadlines and budget constraints.
  • Developed and updated tracking spreadsheets.

Biometrics Administrator

Triple Canopy
01.2012 - 01.2014
  • Enforced highest level of safety and security within base through stringent access control, vigilant surveillance, and implementation of biometrics technology, ensuring secure environment
  • Established rapport and fostered strong relationships with incoming personnel and visitors, conducting interviews and collecting biometrics, effectively serving as main point of contact for biometric-related inquiries
  • Administered Defense Biometrics Identification Database System (DBIDS), efficiently processing biometric information and conducting thorough background investigations, contributing to accurate identification of 8000+ easterners/westerns and security.
  • Managed entry into installation by conducting surveillance, verifying access credentials, and performing thorough personnel and vehicle checks when required, ensuring heightened security measures
  • Maintained meticulous records of all activities and contributed to preparation of daily, weekly, monthly, and annual reports, ensuring accurate documentation for compliance and accountability
  • Played active role in new employee training, personnel file management, and communication efforts, enhancing HR and administrative functions for seamless operations.
  • Maintained personnel records and updated internal databases to support document management.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

Education

High School Diploma -

Eisenhower High School
Houston, TX

CompTIA Security
12.2021

Skills

  • Proficient in Security Principles: Demonstrated expertise in network security and risk management
  • Microsoft Azure Administrator Certification: Specialized skill set in cloud technologies and administration
  • Problem-Solving and Troubleshooting: Exceptional ability to diagnose, resolve, and document technical issues
  • Security Awareness and Training: Adept at educating both technical and non-technical staff on best security practices to minimize risk and prevent breaches
  • Customer Service Skills: Proven ability to communicate effectively with end-users, both in written and verbal form

Display Model Assembly

New Store Setups

Reliable and punctual

Stock Rotation

Pricing and shelf labeling

Highlightedaccomplishments

  • Consistently met and exceeded goals in various roles, delivering results that surpassed expectations.
  • Successfully managed teams of up to 130 people, using careful planning, comprehensive training, and motivating leadership.
  • Earned a track record of taking on increasing leadership roles and responsibilities due to consistent strong performance.
  • Maintained a strong commitment to accurate and compliant record-keeping, ensuring adherence to all regulatory requirements.

Clearance

Active Secret

Personal Information

Nationality: United States of America

Timeline

Merchandiser

Frito-Lay
01.2024 - Current

Operations Specialist II

Vectrus
01.2014 - 01.2021

Biometrics Administrator

Triple Canopy
01.2012 - 01.2014

High School Diploma -

Eisenhower High School

CompTIA Security

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Nickie Simon