YARDI
NICKIE VAN AUKEN
Oakdale,CA
Summary
Experienced property manager with a proven track record of overseeing the lease-up of 49 units, renovating 360 units, and managing a diverse portfolio of over 600 units including single-family homes, apartments, and commercial properties. Comprehensive knowledge in all aspects of property management operations, including budgeting, marketing, leasing, fostering strong resident and owner relationships, and ensuring compliance with landlord-tenant and fair housing laws. Results-oriented professional dedicated to optimizing property performance and enhancing tenant satisfaction.
Overview
25
25
years of professional experience
Work History
Property Manager
California Investment Group
02.2022 - 10.2024
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Managed the waiting list including openings, closings, and purges; processing applications, and screening and qualifying applicants, in accordance with all applicable housing program regulations
- Provides counseling of residents who are not complying with policy and/or procedures or who have economic, social, and legal, health or other problems, referring to the social service agencies when indicated and documenting resident's files.
- Managed tenant relations while handling section 8 Project based /HUD housing compliance and procedures, including certifications, annual recertification's MOR/NSPIRE inspections,city inspections and bi-annual inspections.
Property Manager / Area Manager
Hyder Property Management-Jamestown Terrace
11.2020 - 05.2022
- Maintained thorough, accurate and compliant records to ensure files would pass inspections from banks, state, and federal auditors.
- Selected outside vendors, including obtaining complete bids, initiating approval of vendors, and verifying and collecting insurance certifications for workers compensation and liability insurance from vendors.
- Walked the community daily for a physical inspection to identify deficiencies and schedule repairs and completed monthly lighting checks.
- Conducted semi-annual inspections to ensure apartments are being maintained in accordance with agency requirements.
Administrator-Property Manager
Human Good-Tower Park Apartments
01.2016 - 08.2020
- Completed applications, verifications, certifications, re-certifications, leases, move-in and move out paperwork.
- Draft annual budgets and completed weekly, monthly, and yearly reports for senior management.
- Ensured compliance with multiple funding programs, including Section 8, LIHTC (tax credit), Home, as well as a mixture of other state and local funding's.
- Skillfully handled tenant concerns, de-escalating conflicts and addressing maintenance and service issues without delay.
- Coordinated preventive maintenance schedule and directed daily maintenance operations.
- Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights and maintenance issues.
- Lease up of Community.
Property Manager
ConAM Management-Oak Hills Apartments
05.2010 - 11.2015
- Lead and supervised leasing and maintenance team, including processing timecards, training, staff meetings, hiring and completing yearly reviews.
- Approved, coded, and submitted invoices for payment, and maintained petty cash fund.
- Provided excellent Resident communication including following up of maintenance request, complaints, and concerns.
- Created extensive Resident relations and marketing program to dramatically increase Resident occupancy and pride of community, reflective in increase of occupancy from 90% to 98.5%-100%.
Property Manager
Colonial North Property Management
02.2008 - 05.2010
- Administrated operations of over 300 units, single family and apartments
- Established move-in procedures to ensure proper attention to detail regarding condition of home including before and after pictures, to secure a higher retention of security deposit on move-out when required.
- Interacted effectively with a wide range of personalities, including owners, vendors, attorneys, and Residents.
- Processed rental applications by completing background checks, credit checks and assessing overall rental eligibility.
Property Manager
C-21 Pleasant View Properties
10.2006 - 02.2008
- Managed over 150 units, including short term-vacation rentals and long-term rentals
Property Manager
Colwell Banker-Gonella Realty
06.2003 - 10.2006
- Managed over 600 units including, single family homes, apartments, commercial and retail spaces.
- Generated new cliental to increase number of units by 40% in three years
- Supervised 10 employees.
Education
Business Real Estate
San Diego City College
San Diego, CASkills
- Experience with Yardi Voyager
- Relationship building
- Property inspections
- Time management
- Effective problem resolution
- Financial management
- Regulatory compliance
- Property Maintenance
- Strong focus on accuracy
- Flexible and adaptable to changing environments
Certification
SHCM-expired due to COVID
ARM
California real estate license
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager
California Investment Group
02.2022 - 10.2024
Property Manager / Area Manager
Hyder Property Management-Jamestown Terrace
11.2020 - 05.2022
Administrator-Property Manager
Human Good-Tower Park Apartments
01.2016 - 08.2020
Property Manager
ConAM Management-Oak Hills Apartments
05.2010 - 11.2015
Property Manager
Colonial North Property Management
02.2008 - 05.2010
Property Manager
C-21 Pleasant View Properties
10.2006 - 02.2008
Property Manager
Colwell Banker-Gonella Realty
06.2003 - 10.2006
Business Real Estate
San Diego City College
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