Summary
Overview
Work History
Education
Skills
Timeline
Nickiesha Hughes-Brown

Nickiesha Hughes-Brown

Katy,TX

Summary

Highly skilled people leader within Treasury Management Operations, retail and commercial banking. Proficient at people leadership, identifying and mitigating risks and creating process improvements. Ability to work autonomously or within a team to produce a high-quality level of work is a skill acquired over 17 years in retail and commercial banking. Obtained leadership and management training which allowed me to develop a strong sense of knowledge around development and influence. Earned skills in communication, recruiting, operations, auditing, quality assurance, sales, human resources, and other areas necessary for the functions of several departments. In addition, created a solid training/educational foundation and a passion towards well manage processes, quality assurance, people leadership and treasury management.

Overview

11
11
years of professional experience

Work History

Manager of Treasury Management Operations

Capital One Bank N.A
Melville , NY
01.2023 - Current
  • Responsible for leadership of 7 associates both in person and remote
  • Act to ensure all department service level agreements are met or exceeded
  • Meet and exceed department goals
  • Work with partner groups across Product Management, Client Servicing, Retail and and Small business to solve complex client issues/requests
  • Collaborate with Senior leadership to advocate changes for process improvement or product management
  • Represents team on project management and product improvement
  • Serves as point of contact for Deposit Escrow Products for Capital One
  • Understands and convey regulatory applicability to processes in order to mitigate risks
  • Demonstrates independence in solving complex issues
  • Ability to work in rapidly changing environments where priorities may swift immediately

Deposit Escrow Manager

Capital One Bank
01.2019 - 01.2023
  • Collaborated with partner groups within Sub accounting services, such as Treasury Management Sales, Treasury Management Product, IRS Regulatory/Compliance, and Internal Risk to drive process change and problem solve complex issues
  • Analyzed and evaluates operational procedures, work instruction and FMEA
  • Implemented modifications to improve and simplify quality and efficient well manage processes
  • Ability to work in rapidly changing environments where priorities may shift immediately
  • Managed department through audits and worked on remediation efforts including establishing controls and securing approvals
  • Formulated and executed department business continuity tasks during Disaster Recovery
  • Compiled operations metrics for Monthly Business Review
  • Performed periodic self-audits to ensure compliance with internal and external procedures/regulatory requirements
  • Responsible for managing 8 employees

Market Manager

Capital One Bank
12.2014 - 01.2019
  • Served as positive role model by living the values of the company of providing excellence and doing the 3 right thing
  • Promoted positive and productive working environment through communicating, coaching, observing and development of all associates
  • Led and manage daily branch goals through consistent GROWTH coaching
  • Collaborated with partners to achieve sales and operational targets
  • Directly managed staff’s development by creating recognitions, developmental plans and career advancements
  • Trained and delegated duties and responsibilities to appropriate team members
  • Took ownership of compliance and operational duties and educating team to do the same
  • Implemented strategies in place for operational success in the market and conducting consistent inspection to ensure success.

Assistant Manager

Capital One
09.2013 - 12.2014
  • Led and managed daily sales, service and operation performance of the branch along with branch manager
  • Provided exceptional customer experience through interaction and building of relationships
  • Offered constant guidance for staff members through verbal and show coaching
  • Led branch through daily inspection for operational excellence
  • Created and implemented method and strategies in place for compliance
  • Trained associates on operational expectation and delegated duties
  • Managed staff scheduling, rewarding, acknowledging, promotion and demoting of associates
  • Worked assiduously with staff and business partners to accomplish branch targeted sales goals
  • Motivated staff to deliver on expected sales, service, operations and customer experience
  • Lived the values of the company and instilling in associates to always do the same
  • Trained and delegated duties to associates to assist in their growth.

Education

AS - Business Administration

Nassau College

with Cum Laude honors

BA Earned - Business Administration

State University of NY

MBA - Human Resources Management To Be Obtained in 2025

Capella University, Minneapolis, MN
05.2025

Skills

  • Management and Leadership skills
  • Overseeing Employees
  • Ability to prioritize
  • Strong communication skills
  • Excellent collaboration and organizational skills
  • Business Operations
  • Regulatory Compliance
  • Risk Evaluation
  • Strategic Vision
  • Ability to adapt, make decisions and solve problems
  • Analytical Thinker
  • Project management

Timeline

Manager of Treasury Management Operations - Capital One Bank N.A
01.2023 - Current
Deposit Escrow Manager - Capital One Bank
01.2019 - 01.2023
Market Manager - Capital One Bank
12.2014 - 01.2019
Assistant Manager - Capital One
09.2013 - 12.2014
Nassau College - AS, Business Administration
State University of NY - BA Earned, Business Administration
Capella University - MBA, Human Resources Management To Be Obtained in 2025

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Nickiesha Hughes-Brown