Nickiesha Weise

• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
• Educated customers about billing, payment processing and support policies and procedures.
• Managed approximately 35 to 45 calls
• Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.

• Answering phones from customers professionally and responding to customers inquiries and complaints
• Researching required information using available resources
• Completing call notes and call reports as necessary and updating them in NGD
• Streamlined call center processes for improved efficiency and reduced wait times.

• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Welcomed customers and helped determine their needs.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Submit accurate and complete loan packages to underwriter.
• Effectively and efficiently communicate with different HOA’s, management companies, insurance companies, sales partners, and loan borrower for all required needs to effectively process files.

• Streamlined workflow processes for increased productivity within team while maintaining high quality output.
• Managed 20+ outbound calls to HOA's
• Provided quick turnaround times to maintain fast-past schedule.