HELEN (Nicki) VILLALOBOS

• Conduct outbound B2B sales calls to prospects interested in government Employee Retention Credit (ERC) program.
• Strengthened customer relationships with proactive and collaborative approach to managing needs
• Provide comprehensive information on benefits and eligibility requirements of ERC to potential clients.
• Utilize research and lead generation techniques to identify and qualify leads.
• Collaborate with sales team to devise effective sales strategies and achieve team targets.
• Maintain accurate records of sales activities, prospect interactions, and sales pipeline using CRM software.
• Stay abreast of industry trends, regulatory changes, and competitor offerings to position our services effectively.

Demonstrated a strong track record of success in remote and office-based recruitment for almost 3 years.

• Employed a multifaceted approach to talent acquisition, leveraging lead referral sources, database mining, and competitor scouting to proactively identify candidates interested in business line opportunities.
• Skillfully communicated with nurses, effectively articulating the various roles and benefits available, creating a distinctly positive candidate experience.
• Conducted comprehensive interviews with prospective candidates, diligently verifying employment references, conducting background checks, and credential verification to ensure alignment with business line hiring criteria.
• Negotiated salary, benefits, and stipends while ensuring adherence to acceptable company profit margins.
• Garnered candidate and client acceptance, successfully confirming working assignments within the business line.
• Exercised diligent oversight of employee performance throughout assignments, fostering regular communication, overseeing payroll, resolving conflicts, and promoting employee retention.
• Consistently surpassed established hiring goals, budgets, and performance standards.
• Developed and implemented innovative recruiting strategies to attract top-tier talent.
• Cultivated and maintained robust relationships with candidates, nurturing a strong network of qualified professionals.
• Demonstrated skillful management of profit margin within company parameters.
• Tracked and reported productivity and weekly activity, consistently meeting or exceeding minimum company expectations.

• Actively engages in promotion and outreach efforts B2B, utilizing various channels, including phone communication, to effectively target and engage healthcare providers, including physicians and hospitals.
• Provides comprehensive knowledge and expertise on Zelis Payments products, effectively articulating their potential benefits to end users, thereby ensuring customer success.
• Collaborates closely with Provider Enrollment Coordinator to actively solicit business, execute member agreements, and uphold superior levels of customer service.
• Demonstrates proactive proficiency in following up on leads, both new and existing, showcasing a diligent and responsive approach to engaging potential customers.

• Successfully built and nurtured strong relationships with new and existing customers in logistics and shipping industry, effectively educating them about freight shipping process, products, and services.
• Consistently achieved and surpassed sales standards established for department, demonstrating strong commitment to meeting and exceeding targets.
• Skillfully negotiated client and carrier rates, ensuring optimal pricing and terms for all parties involved.
• Employed effective conflict resolution tactics to address and resolve any issues or challenges that arose during customer interactions, maintaining a high level of customer satisfaction.
• Expertly managed a high volume of inbound and outbound calls, handling over 40 calls with efficiency, professionalism, and attention to detail.

• Conducted comprehensive needs analysis with each client, meticulously assessing their requirements to determine most suitable insurance plan that combines competitive pricing and optimal value from a range of reputable carriers.
• Assisted clients throughout application process, ensuring that all necessary information was accurate and in compliance with relevant rules and regulations.
• Achieved remarkable success during first 3 full months of selling, specifically during Medicare Annual Enrollment Period (AEP), ranking within Top 20 brokers at brokerage firm with approximately 125 successful sales.
• Transitioned to selling premier ancillary products, including cancer, hospital indemnity, dental, vision, and hearing insurance, demonstrating exceptional cross-selling skills and establishing myself as one of highest performers in brokerage firm.
• Possess licenses in 17 states and maintain appointments with several top insurance companies, such as Humana, United Health Care, Wellcare, Aetna, AARP, Blue Cross Blue Shield, Care Improvement Plus, Medico, Mutual of Omaha, and more.
• Demonstrate comprehensive understanding of and strict adherence to all company, carrier, and CMS policies and procedures, ensuring compliance and maintaining high professional standards.

• Achievedhighest occupancy growth inregion for 2013, elevatingcensus from 72% to an impressive 92% within less than one year in a 200-bed Independent/Assisted/Memory Care Community.
• Held responsibility for managing all community inquiries, and establishing strong relationships with families through a comprehensive discovery process to understand their needs, concerns, objections, and preferences.
• Conducted informative tours for families within community, discussing financial aspects, providing recommended financial solutions, addressing objections, and successfully guiding prospective residents to move into the community.
• Actively engaged in B2B external outreach and networking, collaborating with healthcare professionals and community-based organizations to develop new programs and marketing initiatives, generating a consistent and qualified professional referral base.
• Demonstrated adeptness in managing and assisting department heads in conflict resolution, negotiation, and collaboration, handling various requests, concerns, and complaints on a case-by-case basis while maintaining compliance with state, federal, and corporate regulations.
• Ensured proper and timely follow-up on all matters, maintaining optimal communication and adherence to protocols, while upholding compliance with relevant regulations.
• Served as lead director, overseeing conceptualization, development, and implementation of projects related to sales, admissions, census management, and internal and external marketing efforts.
• Diligently managed and communicated with all department managers, clinicians, and line staff, fostering extensive resident length of stay through effective coordination and collaboration.
• Maintained continuous focus on census development and management, actively pursuing new admissions, and implementing strategies for resident retention, including conducting daily family consultations and leveraging lead database connections for admission screenings.

• Held responsibility of prospecting new business primarily through telephone outreach, successfully generating average revenue ranging from $1,000 to $30,000 per client for multimedia advertising campaigns.
• Developed and nurtured strong B2B relationships with luxury real estate brokers, agents, advertising agencies, marketing companies, and homeowners, conducting consultative assessments to understand their needs and offering creative solutions tailored to meet their specific requirements.
• Skillfully negotiated sponsorships for large networking and marketing events, demonstrating adept event coordination abilities.
• Actively participated in numerous trade shows, receptions, and networking events, effectively promoting the company, engaging with existing clients, and prospecting for new business opportunities.
• Provided stellar customer service, consistently delivering exceptional support to clients and maintaining accounts through monthly follow-ups, meticulously tracked and logged in the customer database.

• Consistently ranked as top revenue-generating multimedia sales representative for 9 years, consistently meeting or exceeding monthly sales budgets ranging from $10,000 to $25,000.
• Received numerous sales awards and set two Private Party sales records, achieving highest sales in two-week period $17,841 and highest sales in single day at $5,028.
• Played asignificant role in contributing to team's overall budget attainment through exceptional sales performance.
• Prospected new business through telephone outreach, achieving high up-sell/cross-sell percentages, impressive close ratios, and demonstrated exceptional work ethic and dedication.
• Demonstrated proven abilities in sales and customer-focused approach, resulting in repeat business, referrals, and opportunities to train and motivate new employees, as well as assist struggling representatives in overcoming obstacles and achieving their goals.
• Assisted management and administrative staff in implementing new policies, prices, procedures, and documentation, leading to improved time management, increased productivity, and higher sales for sales representatives and staff.
• Actively participated in trade shows to promote company, engage with existing clients, and prospect for new business opportunities.
• Served as Community Relations Coordinator for office, responsible for contacting organizations, coordinating volunteer activities, working with HR, Community Relations Coordinator in Atlanta, and all department managers.
• Efficiently managed scheduling for volunteer days, created posters as reminders, and followed up with employees to encourage participation in community outreach initiatives.
• Demonstrated proactive leadership, motivating approximately 40% of 80 employees in office to participate in community outreach activities.
• Handled all customer service matters for six national publications and two websites, including researching, problem resolution, ensuring customer success, training employees on processes and procedures, managing changes to ads, refunds, chargeback disputes, filing, and updating customer information in Goldmine.
• Developed organizational methods to improve time management, collaborating with immediate supervisors, production managers, general managers, and Trader online staff to resolve issues and implement new ideas for operational improvements.